[kictanet] e-Government Online Portal

Tue Jun 26 09:00:59 EAT 2012

Hi Esther,

This is indeed great progress. I hope that one day, we shall not be
required to download forms, but we shall actually fill them online and get
where possible the services and feedback as pointed out by Edith online.

With regard to the content under services in hudumakenya.org, i feel that
it does speak a lot about the requirements, but is rather silent on
procedure, which in my view is usually the bigger problem. Therefore, would
it be possible to also indicate the steps to be followed, tied with the
requirements when say e.g. applying for an ID, pin, driving licence etc so
that one is aware that say for example: to start the process Z, you fill in
forms 1,2,3 and attach 5,6,7 and take them to Office A, then take item
8,9,10 to office B and pay amount Q and collect item 12 from office C after
X days.

Secondly, where possible, to have a link to the relevant ministry,
government department or agency website where activities undertaken by them
are being discussed. I think it would also be helpful if
such departments also include similar or additional information on their
websites for ease of reference.

Lastly, why is there a requirement for registration?

Victor Kapiyo

On 26 June 2012 01:17, Esther Wanjau <esther_wanjau at yahoo.com> wrote:

> Hi Edith,
>
> Thank you very much for your feedback on how we can improve the site.  You
> can also visit www.e-government.go.ke and give us some feedback.  There
> are some online services like public service job application and KRA online
> services. We will include downloadable forms such as P3 and Police abstract
> in both sites.
>
>
>
> Esther Wanjau
> Directorate of e-Government
> Presidency & Cabinet Affairs Office
>
> email: esther.wanjau at kenya.go.ke
>
> --- On *Mon, 6/25/12, Edith Adera <eadera at idrc.or.ke>* wrote:
>
>
> From: Edith Adera <eadera at idrc.or.ke>
> Subject: RE: [kictanet] e-Government Online Portal
> To: "Esther Wanjau" <esther_wanjau at yahoo.com>
>
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Monday, June 25, 2012, 11:38 AM
>
>
>  Hi Esther,
>
>
>
> Great stride! The first stage of eGov is informational....I hope we will
> move rapidly to actual interaction and service provision online.
>
>
>
> Reminds me when I had to go to the police station recently for a police
> abstract...didn't know that I need to carry with me an abstract form
> (surprise!)...so I had to go next door to buy an asbtract form!
>
>
>
> The greatest challenge will be to build the capacity of the service
> providers behind the colourful portal to deliver actual services and
> respond to queries. We must also have a feedback mechanism.
>
>
>
> You may wish to have a look at a compilation of eGov experiences from
> across Africa (esp Mauritius) through the book Waema and I recently
> co-authored at http://web.idrc.ca/openebooks/518-2/
>
>
>
> Full title - Waema, T.M.; Adera, E.O. (editors). *Local Governance and
> ICTs in Africa - Case Studies and Guidelines for Implementation and
> Evaluation.* Pambazuka Press/IDRC, (2011) 353 pp. ISBN 978–1–55250–518–2
> [e-book], 978–0–85749–032–2 [paperback].
>
>
>
> Otherwise, Kudos to the eGov team.
>
>
>
> Edith
>
> *________________                                    *
>
> *Edith Ofwona Adera *
>
> Senior Program Specialist
>
> Climate Change & Water Program
>
> International Development Research Centre | Centre de recherches pour le
> développement international
>
> Regional Office for Eastern and Southern Africa
>
> Tel: +254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera
>
> eadera at idrc.or.ke <http://mc/compose?to=eadera@idrc.or.ke> | www.idrc.ca|
> www.crdi.ca
>
>   ------------------------------
> *From:* kictanet [kictanet-bounces+eadera=idrc.or.ke at lists.kictanet.or.ke]
> On Behalf Of Esther Wanjau [esther_wanjau at yahoo.com]
> *Sent:* 25 June 2012 17:59
> *To:* Edith Adera
> *Cc:* KICTAnet ICT Policy Discussions
> *Subject:* [kictanet] e-Government Online Portal
>
>    Dear All,
>
>  The Directorate of e-Government has developed an internet portal to
> facilitate  citizen access to integrated public services using a computer,
> PDA or phone. A catalogue of government services has been developed. It
> is intended that this simplified method of accessing a wide variety of
> government services will enhance service delivery and reduce opportunities
> for graft.  The link to this service is www.kenya.go.ke or
> www.hudumakenya.go.ke. This portal also allows you to personalize the
> services that you require so that when you log on to the portal you only
> see the services that you want.  The same applies to the links one visits
> on a regular basis including social networking sites.  One can add and
> remove services at will.  To do this one must first create an account.  Try
> it out! Your feedback will be highly appreciated.
>
>
>
> Esther Wanjau
> Directorate of e-Government
> Presidency & Cabinet Affairs Office
>
> email: esther.wanjau at kenya.go.ke
>
>
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-- 
Victor Kapiyo, LL.B

====================================================
*“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar
*
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