Hi Esther,<div><br></div><div>This is indeed great progress. I hope that one day, we shall not be required to download forms, but we shall actually fill them online and get where possible the services and feedback as pointed out by Edith online. </div>
<div><br></div><div>With regard to the content under services in <a href="http://hudumakenya.org">hudumakenya.org</a>, i feel that it does speak a lot about the requirements, but is rather silent on procedure, which in my view is usually the bigger problem. Therefore, would it be possible to also indicate the steps to be followed, tied with the requirements when say e.g. applying for an ID, pin, driving licence etc so that one is aware that say for example: to start the process Z, you fill in forms 1,2,3 and attach 5,6,7 and take them to Office A, then take item 8,9,10 to office B and pay amount Q and collect item 12 from office C after X days.</div>
<div><br></div><div>Secondly, where possible, to have a link to the relevant ministry, government department or agency website where activities undertaken by them are being discussed. I think it would also be helpful if such departments also include similar or additional information on their websites for ease of reference.</div>
<div><br></div><div>Lastly, why is there a requirement for registration? </div><div><br></div><div><br></div><div><br></div><div>Victor Kapiyo</div><div><br></div><div><br><br><div class="gmail_quote">On 26 June 2012 01:17, Esther Wanjau <span dir="ltr"><<a href="mailto:esther_wanjau@yahoo.com" target="_blank">esther_wanjau@yahoo.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit">Hi Edith,<br><br>Thank you very much for your feedback on how we can improve the site. You can also visit <a href="http://www.e-government.go.ke" target="_blank">www.e-government.go.ke</a> and give us some feedback. There are some online services like public service job application and KRA online services. We will include downloadable forms such as P3 and Police abstract in both sites.<div class="im">
<br><br><br>Esther Wanjau<br>
Directorate of e-Government<br>
Presidency & Cabinet Affairs Office<br>
<br>
email: <a href="mailto:esther.wanjau@kenya.go.ke" target="_blank">esther.wanjau@kenya.go.ke</a><br><br></div>--- On <b>Mon, 6/25/12, Edith Adera <i><<a href="mailto:eadera@idrc.or.ke" target="_blank">eadera@idrc.or.ke</a>></i></b> wrote:<br>
<blockquote style="border-left:2px solid rgb(16,16,255);margin-left:5px;padding-left:5px"><br>From: Edith Adera <<a href="mailto:eadera@idrc.or.ke" target="_blank">eadera@idrc.or.ke</a>><br>Subject: RE: [kictanet] e-Government Online Portal<br>
To: "Esther Wanjau" <<a href="mailto:esther_wanjau@yahoo.com" target="_blank">esther_wanjau@yahoo.com</a>><div class="im"><br>Cc: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>
</div>Date: Monday, June 25, 2012, 11:38 AM<div><div class="h5"><br><br><div>
<div>
<div dir="ltr"><font color="#000000" face="Tahoma">
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="font-size:12pt">Hi
Esther,</span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'">
</span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt">Great
stride! The first stage of eGov is informational....I hope we will move rapidly to actual interaction and service provision online.</span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt">Reminds
me when I had to go to the police station recently for a police abstract...didn't know that I need to carry with me an abstract form (surprise!)...so I had to go next door to buy an asbtract form!</span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt">The
greatest challenge will be to build the capacity of the service providers behind the colourful portal to deliver actual services and respond to queries. We must also have a feedback mechanism.</span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt"><font face="Calibri">You
may wish to have a look at a compilation of eGov experiences from across Africa (esp Mauritius) through the book Waema and I recently co-authored at
</font></span><a rel="nofollow" href="http://web.idrc.ca/openebooks/518-2/" target="_blank"><span style="FONT-SIZE:12pt;COLOR:blue;FONT-FAMILY:'serif'">http://web.idrc.ca/openebooks/518-2/</span></a><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt">Full
title - Waema, T.M.; Adera, E.O. (editors). <b>Local Governance and ICTs in Africa - Case Studies and Guidelines for Implementation and Evaluation.</b> Pambazuka Press/IDRC, (2011) 353 pp. ISBN 978–1–55250–518–2 [e-book], 978–0–85749–032–2 [paperback].</span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt"></span></font> </p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><font face="Calibri"><span style="FONT-SIZE:12pt"><font face="calibri">Otherwise,
Kudos to the eGov team.</font> </span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"> </span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:normal"><span style="FONT-SIZE:12pt"><font face="Calibri">Edith </font></span><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"></span></p>
</font></div>
<div>
<div><font face="Tahoma"><span style="FONT-SIZE:10pt;FONT-FAMILY:'sans-serif'">
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%">
<b><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'"><span>________________
</span></span></b><span style></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><font color="#000000"><b><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'"><font color="#000000">Edith
Ofwona Adera</font> </span></b><span style></span></font></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'"><font color="#000000">Senior Program Specialist
</font></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#002060;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'"><font color="#000000">Climate Change & Water Program</font></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA"><font color="#000000">International
Development Research Centre | Centre de recherches pour le développement international</font></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#002060;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="EN-CA"><font color="#000000">Regional Office for Eastern
and Southern Africa</font></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA"><font color="#000000">Tel:
+254202713160 | Fax/Téléc: +254202711063 | Skype: edithadera</font></span></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA"><a rel="nofollow" href="http://mc/compose?to=eadera@idrc.or.ke" target="_blank">eadera@idrc.or.ke</a>
| </span><a rel="nofollow" href="http://www.idrc.ca/" target="_blank"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA">www.idrc.ca</span></a><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA">
| </span><a rel="nofollow" href="http://www.crdi.ca/" target="_blank"><span style="FONT-SIZE:10pt;COLOR:#1f497d;LINE-HEIGHT:115%;FONT-FAMILY:'sans-serif'" lang="FR-CA">www.crdi.ca</span></a></p>
<p style="MARGIN:0in 0in 0pt;LINE-HEIGHT:115%"><span style="FONT-SIZE:10pt;FONT-FAMILY:'sans-serif'" lang="FR-CA"><img alt="" align="bottom" border="0" hspace="0"></span><span style="FONT-SIZE:10pt;FONT-FAMILY:'sans-serif'" lang="FR-CA"></span></p>
</span></font></div>
</div>
<div style="DIRECTION:ltr">
<hr>
<font face="Tahoma"><b>From:</b> kictanet [kictanet-bounces+eadera=<a href="mailto:idrc.or.ke@lists.kictanet.or.ke" target="_blank">idrc.or.ke@lists.kictanet.or.ke</a>] On Behalf Of Esther Wanjau [<a href="mailto:esther_wanjau@yahoo.com" target="_blank">esther_wanjau@yahoo.com</a>]<br>
<b>Sent:</b> 25 June 2012 17:59<br>
<b>To:</b> Edith Adera<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] e-Government Online Portal<br>
</font><br>
</div>
<div></div>
<div>
<table border="0" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td valign="top"><font size="4">Dear All,<br>
<br>
</font>
<p><font size="4"><span style="FONT-FAMILY:'serif'">The Directorate of e-Government has developed an internet portal to facilitate citizen access to integrated public services using a computer, PDA or phone.
</span></font><span style="FONT-SIZE:12pt;FONT-FAMILY:'serif'"><font size="4">A catalogue of government services has been developed. It is intended that this simplified method of accessing a wide variety of government services will enhance
service delivery and reduce opportunities for graft. The link to this service is <a href="http://www.kenya.go.ke" target="_blank">www.kenya.go.ke</a> or <a href="http://www.hudumakenya.go.ke" target="_blank">www.hudumakenya.go.ke</a>. This portal also allows you to personalize the services that you require so that when you log on to the portal you only see the services
that you want. The same applies to the links one visits on a regular basis including social networking sites. One can add and remove services at will. To do this one must first create an account. Try it out! Your feedback will be highly appreciated.</font><br>
</span></p>
<p><br>
</p>
<br>
Esther Wanjau<br>
Directorate of e-Government<br>
Presidency & Cabinet Affairs Office<br>
<br>
email: <a href="mailto:esther.wanjau@kenya.go.ke" target="_blank">esther.wanjau@kenya.go.ke</a></td>
</tr>
</tbody>
</table>
</div>
</div>
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</blockquote></div><br><br clear="all"><div><br></div>-- <br><div><span style="color:rgb(102,102,102);font-family:tahoma,sans-serif">Victor Kapiyo, LL.B</span></div><font face="tahoma, sans-serif" color="#666666"><br>====================================================<br>
<i>“Your attitude, not your aptitude, will determine your altitude” Zig Ziglar</i></font><br><br>
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