[kictanet] [ISOC_KE] How Safaricom Steals Your Internet Bundle

[James Mbugua]

Listers

I asked this question at the EAIGF and PS Ndemo referred to the CCK.

Basically, the regulator has so far done nothing about data in this
country. The CCK guy there said they will act if people go to them
with complaints.

However, we told them that just like there is transparent billing with
voice, so should it be with data.

It really should not be up to users to tell a regulator whose work is
to REGULATE, that data business needs quality assurance and regulatory
oversight.

I sincerely hope CCK will act. PS Ndemo told them they can even buy
those bundles themselves and see if they correspond to the terms
given.

JG



On Sat, Jul 21, 2012 at 4:52 PM, Muchiri Nyaggah <muchiri at semacraft.com> wrote:
> Looks like Safaricom has taken steps to address the issues highlighted in
> Erik's post.
>
> http://www.itnewsafrica.com/2012/07/safaricom-implements-changes-to-data-policy-in-kenya/
>
>
> Kind regards,
>
> Muchiri Nyaggah | PRINCIPAL PARTNER
> @muchiri
> Cell: +254 722 506400
>
>
>
> We work with leaders to identify and bring to market great innovations in
> Africa.
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> SEMACRAFT CONSULTING PARTNERS
> Nairobi, Kenya.
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>
>
>
> On Sat, Jul 21, 2012 at 8:38 AM, Ali Hussein <ali at hussein.me.ke> wrote:
>>
>> Grace
>>
>> The question is: What is the regulator doing about this?
>>
>> Ali Hussein
>>
>> On Fri, Jul 20, 2012 at 11:29 PM, Grace Githaiga <ggithaiga at hotmail.com>
>> wrote:
>>>
>>>
>>> 99% of Kenya’s 6.5m internet users access it via mobile, of which
>>> Safaricom owns 77% marketshare.
>>>
>>> In Kenya, when you buy a 1.5Gb internet bundle from Safaricom you pay
>>> 1000ksh (~$12). You’ve paid for the data, and there is no additional cost to
>>> Safaricom if you were to use that data today or a year from now. The whole
>>> concept of data bundle expiry is ridiculous, as noted by Safaricom CEO Bob
>>> Collymore when he visited the iHub:
>>>
>>> “When you go into a petrol station and fill up your car, does the owner
>>> of the petrol station tell you to bring it back on Wednesday to take back
>>> what’s left in the vehicle? Of course not. So I ask, why the hell are we
>>> doing that?”
>>>
>>>
>>> Read on
>>>
>>>
>>> http://whiteafrican.com/2012/07/18/how-safaricom-steals-your-internet-bundle/
>>>
>>> _______________________________________________
>>> isoc mailing list
>>> isoc at orion.my.co.ke
>>> http://orion.my.co.ke/cgi-bin/mailman/listinfo/isoc
>>>
>>
>>
>>
>> --
>>
>> Ali Hussein|Managing Partner
>>
>>
>> Telemedia Africa
>> Azania Technology Group
>>
>> Chaka Court, Argwings Kodhek Road
>>
>> P O Box  14556-00100
>>
>> Office: +254 737 751409
>>
>> Cell:     +254 773/713 601113
>>
>> Nairobi, Kenya
>>
>>
>>
>>
>>
>> Twitter: @AliHKassim
>>
>> Skype: abu-jomo
>>
>>
>>
>> "You generally hear that what a man doesn't know doesn't hurt him, but in
>> business what a man doesn't know does hurt.". - E. St. Elmo Lewis, member,
>> Advertising Hall of Fame
>>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.