[kictanet] Equity Bank's ATMs a big let down

[Francis Hook]

Zachary I think part of the issue may have to do with the connectivity
providers that link their ATMs together.   If the WAN links/leased
lines/fibre are down/cut/vandalised etc - then we can't really lay all the
blame at their feet - unless they own their own connectivity
infrastructure.    As


On 12 January 2012 10:23, Zachary Ochieng <zzachmbir at yahoo.com> wrote:

> Fellow listers,
>
> Compliments of the New  Year. I believe some of you are “members” of
> Equity Bank and must have undergone frustrations accessing your money from
> their ATMS.  Most of the Equity ATMS are obsolete while the seemingly new
> ones are poorly maintained and rarely function. Upon visiting these ATMs,
> the message likely to greet you is “I am being serviced” or “I am out of
> service”, resulting into long and winding queues in the ATM lobbies.
>
>
> Often times, one is then forced to saunter into one of their banking
> halls, which are equally crowded. Although initially the breakdowns were
> experienced during month ends when customers troop to the ATMs in droves to
> withdraw money, it has now become a common phenomenon even in the middle of
> January when most people have no business to transact at the ATMS. For a
> bank that boasts a robust IT platform, this is unacceptable especially in
> this age of technological revolution. The Equity CIO is sleeping on the
> job. I am contemplating withdrawing my “membership”.
>
>
>
> Regards,
>
> Zach
>
>
> Be the change you want to see in the world
>
> Zachary Ochieng
> Editor/Journalist
> Cell: +254 726 473 388
> Blog: http://ochiengzach.blogspot.com
> Twitter: @OchiengZach
>
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-- 
Francis Hook
+254 733 504561
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