[kictanet] Equity Bank's ATMs a big let down

[Zachary Ochieng]

Hi Edna,
It is true that even  some of the few ATMs you find without the "I am being serviced" message do not dispense cash, forcing one to move from one ATM to the next. Still, others have introduced their own daily limits apart from the standard limit allowed by the bank. For instance, some ATMs would not allow you to withdraw more than Sh 5,000 if your daily limit is SAh 20,000. Surely, Equity must do something. Otherwise those numerous awards are not worth the citations emblazoned on them.

Zachary.

Be the change you want to see in the world

Zachary Ochieng
Editor/Journalist
Cell: +254 726 473 388
Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach


--- On Thu, 12/1/12, Edna shiko <ednawanjiku at gmail.com> wrote:

From: Edna shiko <ednawanjiku at gmail.com>
Subject: Re: [kictanet] Equity Bank's ATMs a big let down
To: "Zachary Ochieng" <zzachmbir at yahoo.com>
Date: Thursday, 12 January, 2012, 20:02

Hey Zachary
I concur  even with a failed withdrawal  one has to keep visiting the branch to ensure they reverse the transaction ,i mean for a bank making huge profits they should invest in a good infrastructure.



On Thu, Jan 12, 2012 at 10:23 AM, Zachary Ochieng <zzachmbir at yahoo.com> wrote:



Fellow listers,

Compliments of the New  Year. I believe some of you are “members” of
Equity Bank and must have undergone frustrations accessing your money from
their ATMS.  Most of the Equity ATMS are
obsolete while the seemingly new ones are poorly maintained and rarely function.
Upon visiting these ATMs, the message likely to greet you is “I am being
serviced” or “I am out of service”, resulting into long and winding queues in
the ATM lobbies. 

Often times, one is then forced to saunter into one of their
banking halls, which are equally crowded. Although initially the breakdowns
were experienced during month ends when customers troop to the ATMs in droves
to withdraw money, it has now become a common phenomenon even in the middle of
January when most people have no business to transact at the ATMS. For a bank
that boasts a robust IT platform, this is unacceptable especially in this age
of technological revolution. The Equity CIO is sleeping on the job. I am
contemplating withdrawing my “membership”.

 

Regards,

Zach



Be the change you want to see in the world

Zachary Ochieng

Editor/Journalist
Cell: +254 726 473 388

Blog: http://ochiengzach.blogspot.com
Twitter: @OchiengZach


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