[kictanet] RRA queuing system

[Barrack Otieno]

+ 1 Michuki.

Best Regards

On Fri, Aug 3, 2012 at 5:19 PM, Michuki Mwangi <michuki at swiftkenya.com>wrote:

>
> Mark,
>
> On 8/3/12 10:38 AM, Mark Mwangi wrote:
> > Throwing technology at a human problem will not make it go away.
> >
>
> Is the glass half-full or half-empty?.
>
> I would prefer to say, "using technology to improve efficiency" is the
> objective.
>
> Efficiency is two way;
>
> 1. From the walk-in customer point of view
>         i. How long does it take to be served
>
> 2. From an organizational point of view.
>         ii. Efficiency of service delivery
>
>
> In the absence of such systems, it is difficult to enhance efficiency in
> such a workplace.
>
> Such systems can provide you useful data such as;
>         1. What are most issues being resolved about
>         2. What are the average wait times
>         3. Are the resources provided adequate (HR, computing, etc...)
>         4. etc
>
> It is through such information that an organization can make
> improvements and adjustments to better serve its customers.
>
> For instance, it would be possible to know if there are fewer agents at
> the counters and what times of the day. It would be a simple option
> where an extra agent is brought it to assist during the peak times. The
> impact that would have would be priceless to the organization.
>
>
> Regards,
>
> Michuki.
>
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-- 
Barrack O. Otieno
+254721325277
+254-20-2498789
Skype: barrack.otieno
http://www.otienobarrack.me.ke/
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