[kictanet] CCK Should Provide Tools for Service Monitoring

[Tejpal Bedi]

Hi Muchiri,

As a veteran in the Industry I have a few pointers that would help.
1. It is a liberalized market one is free to choose an ISP that would give
better service so by all means shop for  better one.
2. It would be good for CCK to measure ISP performance independently so
that minimum standards are kept, bandwidth delivered, quality of customer
service. As CCK does this for the mobile operators it should do the same
for ISPs in its quarterly reports and have some sort of penalty if the
providers don't comply. Perhaps use TESPOK or KITOS help work with the
providers and CCK for compliance.
3. I totally agree that bandwidth provided is not the last mile but the
bandwidth to the Internet..period. One can use a site www.testmy.net that
actually gives you comparison results for other ISPs in Kenya including
your provider, would help you choose a better one.

Regards,

Tej Bedi



On 24 April 2012 16:49, Muchiri Nyaggah <muchiri at semacraft.com> wrote:

> I've given up on my ISP. I am currently receiving 1/16th of the advertised
> bandwidth according to various independent tests. Even for a shared
> connection this is outrageous.  They insist that I should only use their
> tool to measure my provisioned bandwidth, a tool that measures speeds
> between my premises and theirs. A pointless exercise since I subscribed to
> Internet services not a local loop connection.
>
> Now if the CCK could provide consumers with an online tool to measure what
> they are actually receiving, as well as compelling ISPs to clearly state
> the performance limitations of their service, we would all make informed
> decisions on who to purchase Internet services from.
>
> Is this within the regulator's mandate?
>
> Muchiri.
>
> *******
> Sent from my Android  device
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> Unsubscribe or change your options at
> http://lists.kictanet.or.ke/mailman/options/kictanet/tej%40bedi.bz
>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>



-- 
DISCLAIMER: All the information contained in this e-mail message is
strictly confidential and may be legally privileged. Such information is
intended solely for the use of the designated recipient. Any disclosure,
copying or distribution of all or part of the information contained herein
to or by third parties is prohibited and may be unlawful. Synergy Group
Africa Limited and/or its subsidiaries accept no liability for the contents
of this message or attachments therein whether official or personal.
Synergy Group Africa Limited and/or its subsidiaries reserve the right to
monitor all e-mail communications through its networks. Please note that
any opinions, express or implied, presented are solely those of the author
and do not necessarily represent those of Synergy Group Africa Limited
and/or its subsidiaries.

If you have received this e-mail message in error please delete it
immediately and notify Synergy Group Africa Limited through e-mail
info at bedi.bz
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20120424/f75dc3de/attachment.htm>