[kictanet] what really merits discussion on KICTANET

Sun Mar 13 15:42:04 EAT 2011

And once again, the thread digresses :) Do we have definitive guidance on
the original question?

Kind regards,

*Muchiri* Nyaggah

Director

@muchiri

+254 722 506400

Semacraft.com

On Thu, Mar 10, 2011 at 1:12 PM, Edwin Onchari <eonchari at lynxbits.com>wrote:

> Wamuyu,
>
> Thanks for the information. It looks like the committee's mandate for the
> public institutions is very comprehensive and should provide an avenue to
> report public agencies that as being managed as extensions of private
> entities. It needs to be strengthened and have web presence(not everyone is
> able to physically make visits to their offices to lodge complaints).
>
> It is should also be mandated to handle complaints on all Kenyan Registered
> organizations with mechanisms for such complaints well spelt out.
>
> Best Regards,
>
> Edwin
>
> -----Original Message-----
> From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
> Behalf Of Wamuyu Gatheru
> Sent: Thursday, March 10, 2011 12:51 PM
> To: Edwin
> Cc: 'KICTAnet ICT Policy Discussions'
> Subject: Re: [kictanet] what really merits discussion on KICTANET
>
> Edwin.
> The weak Public Complaints Committee exists for public institutions.
> Article 46 of the Bill of Rights (Constitution) provides for consumer
> rights. In 4yrs, law should exist to provide for consumer protection
> and honest advertising.
>
> regards,
> Wamuyu
>
>
>
> Quoting Edwin Onchari <eonchari at lynxbits.com>:
>
> > Listers,
> >
> >
> >
> > Is anyone aware of a government agency whose sole mandate is to
> > handle complaints/reporting on business practices by  both private
> > and public institutions? An equivalent of the US- ?Better Business
> > Bureau?? I am only aware of a paid membership organization called
> > ?Consumers Federation of Kenya?.
> >
> >
> >
> > Best Regards,
> >
> >
> >
> > Edwin
> >
> > From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
> > [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke]
> > On Behalf Of robert yawe
> > Sent: Thursday, March 10, 2011 8:04 AM
> > To: Edwin
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: Re: [kictanet] what really merits discussion on KICTANET
> >
> >
> >
> > Hi,
> >
> >
> >
> > That link was very informative seems there are many other forums out
> > there any chance that you have other links that might be relevant to
> > listers?
> >
> >
> >
> > Regards
> >
> >
> > Robert Yawe
> > KAY System Technologies Ltd
> > Phoenix House, 6th Floor
> > P O Box 55806 Nairobi, 00200
> > Kenya
> >
> > Tel: +254722511225, +254202010696
> >
> >
> >
> >
> >
> >   _____
> >
> > From: Harry Hare <harry at africanedevelopment.org>
> > To: robertyawe at yahoo.co.uk
> > Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> > Sent: Tue, 8 March, 2011 9:23:02
> > Subject: Re: [kictanet] what really merits discussion on KICTANET
> >
> > Hello All,
> >
> >
> >
> > I think some of the issues being raised are purely of customer
> > service nature and can be effectively handled by the respective CS
> > departments in the said organisations. Having said that, I found
> > this site http://gotissuez.com/ where unresolved CS issues are being
> > posted, interesting to note that according to the tag cloud on the
> > site, "Safaricom" and "Internet" are ranked highest. May be the CS
> > issues on the list can be re-directed to this site, just saying.
> >
> >
> >
> > Kindest regards
> >
> > Harry (not Delano)
> >
> >
> >
> >
> >
> > From: Harry Delano <harry at comtelsys.co.ke>
> >
> > Organization: Comtel Systems Ltd
> > Reply-To: <harry at comtelsys.co.ke>
> > Date: Mon, 7 Mar 2011 23:24:24 +0300
> > To: Harry Hare <harry at africanedevelopment.org>
> > Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> > Subject: Re: [kictanet] what really merits discussion on KICTANET
> >
> >
> >
> >
> >
> > Alice Best,
> >
> >
> >
> > IMCO it would be abit of a tough call to delink the list from these
> > relevant/pertinent queries raised from time
> >
> > to time, since they would still be geared towards a
> > policy/regulatory framework that govern quality of service
> >
> > and value.
> >
> >
> >
> > On the contrary to a picture emerging where one service provider
> > seems to be under siege, the more the
> >
> > they engage constructively, the more they transform this user
> > feedback into service improvement which
> >
> > works out for their benefit in the long run, compared to the rest.
> > This forum provides a rich platform for
> >
> > interaction, and I would attest that it has gone a long way to
> > influence the kind of advancements we are
> >
> > seeing in the industry. A lot of lobbying, particularly from this
> > list for example has resulted in affordable
> >
> > and quality service.
> >
> >
> >
> > Perhaps, instead of gagging such kind of discussions what we may
> > need to see in place is how we can
> >
> > channel them in a balanced approach on the list.
> >
> >
> >
> > Regards,
> >
> > Harry
> >
> >
> >
> >   _____
> >
> > From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke
> > [mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke]
> > On Behalf Of Alice Munyua
> > Sent: Monday, March 07, 2011 9:30 PM
> > To: harry at comtelsys.co.ke
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: Re: [kictanet] what really merits discussion on KICTANET
> >
> > Dear all
> >
> > Although consumer satisfaction are policy/regulatory related issues,
> > let us please avoid turning this list into a service provider
> > help-list. It is not fair to other listers and  to the operators
> > compelled to respond in this manner.
> >
> > This list aims to provide a collaborative multi stakeholder
> > forum/space for policy and regulatory discussions and engagement in
> > support of the government's mission to enable all Kenyans to gain
> > maximum benefit from opportunities offered by ICTs.  So would be a
> > much more beneficial exercise if we discussed these issues within
> > the context of  quality of service and consumer protection.
> >
> > On the other hand,  operators may wish to set up a similar list for
> > customer interactions?
> >
> > Thanks and best
> >
> > Alice
> >
> >
> >
> >
> > Or, if anyone wants to use this forum to convey complaints to
> > operators, could we possibly then introduce a subject line that
> > clearly identifies the email as such? Then I can delete those.
> >
> > On 7 March 2011 11:41, Francis Hook <francis.hook at gmail.com> wrote:
> >
> > Hi All,
> >
> > With all due respect to various subscribers of data/voice and other
> > services who have genuine grievances against various operators and
> > their services, I feel compelled to ask what the scope of
> > discussions is on KICTANET?   And could those discussions be within
> > an actionable framework e.g. what does the comms act say abt poor
> > QoS, what are the metrics for measuring network quality, etc.
> >
> >
> >
> > Otherwise as it stands, its no more different than the "Watchman"
> > column in the Daily Nation.   And to a certain extent I suspect its
> > being used as an online focus group - to test waters and gauge
> > opinions.  In other instances some subliminal (individual or
> > corporate) marketing creeps in.
> >
> >
> >
> > Can the moderators please stand up and offer clarity on what really
> > merits discussion?
> >
> > --
> > Francis Hook
> > +254 733 504561
> >
> >
> >
> >
> > _______________________________________________
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> >
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> >
> >
> >
> >
> > --
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> >
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> >
> >
> >
> >
> >
> > _______________________________________________
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> >
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> >
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> >
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