[kictanet] what really merits discussion on KICTANET
Edwin Onchari
eonchari at lynxbits.com
Thu Mar 10 13:12:49 EAT 2011
Wamuyu,
Thanks for the information. It looks like the committee's mandate for the
public institutions is very comprehensive and should provide an avenue to
report public agencies that as being managed as extensions of private
entities. It needs to be strengthened and have web presence(not everyone is
able to physically make visits to their offices to lodge complaints).
It is should also be mandated to handle complaints on all Kenyan Registered
organizations with mechanisms for such complaints well spelt out.
Best Regards,
Edwin
-----Original Message-----
From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of Wamuyu Gatheru
Sent: Thursday, March 10, 2011 12:51 PM
To: Edwin
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] what really merits discussion on KICTANET
Edwin.
The weak Public Complaints Committee exists for public institutions.
Article 46 of the Bill of Rights (Constitution) provides for consumer
rights. In 4yrs, law should exist to provide for consumer protection
and honest advertising.
regards,
Wamuyu
Quoting Edwin Onchari <eonchari at lynxbits.com>:
> Listers,
>
>
>
> Is anyone aware of a government agency whose sole mandate is to
> handle complaints/reporting on business practices by both private
> and public institutions? An equivalent of the US- ?Better Business
> Bureau?? I am only aware of a paid membership organization called
> ?Consumers Federation of Kenya?.
>
>
>
> Best Regards,
>
>
>
> Edwin
>
> From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke]
> On Behalf Of robert yawe
> Sent: Thursday, March 10, 2011 8:04 AM
> To: Edwin
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] what really merits discussion on KICTANET
>
>
>
> Hi,
>
>
>
> That link was very informative seems there are many other forums out
> there any chance that you have other links that might be relevant to
> listers?
>
>
>
> Regards
>
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
>
>
>
> _____
>
> From: Harry Hare <harry at africanedevelopment.org>
> To: robertyawe at yahoo.co.uk
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Tue, 8 March, 2011 9:23:02
> Subject: Re: [kictanet] what really merits discussion on KICTANET
>
> Hello All,
>
>
>
> I think some of the issues being raised are purely of customer
> service nature and can be effectively handled by the respective CS
> departments in the said organisations. Having said that, I found
> this site http://gotissuez.com/ where unresolved CS issues are being
> posted, interesting to note that according to the tag cloud on the
> site, "Safaricom" and "Internet" are ranked highest. May be the CS
> issues on the list can be re-directed to this site, just saying.
>
>
>
> Kindest regards
>
> Harry (not Delano)
>
>
>
>
>
> From: Harry Delano <harry at comtelsys.co.ke>
>
> Organization: Comtel Systems Ltd
> Reply-To: <harry at comtelsys.co.ke>
> Date: Mon, 7 Mar 2011 23:24:24 +0300
> To: Harry Hare <harry at africanedevelopment.org>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Subject: Re: [kictanet] what really merits discussion on KICTANET
>
>
>
>
>
> Alice Best,
>
>
>
> IMCO it would be abit of a tough call to delink the list from these
> relevant/pertinent queries raised from time
>
> to time, since they would still be geared towards a
> policy/regulatory framework that govern quality of service
>
> and value.
>
>
>
> On the contrary to a picture emerging where one service provider
> seems to be under siege, the more the
>
> they engage constructively, the more they transform this user
> feedback into service improvement which
>
> works out for their benefit in the long run, compared to the rest.
> This forum provides a rich platform for
>
> interaction, and I would attest that it has gone a long way to
> influence the kind of advancements we are
>
> seeing in the industry. A lot of lobbying, particularly from this
> list for example has resulted in affordable
>
> and quality service.
>
>
>
> Perhaps, instead of gagging such kind of discussions what we may
> need to see in place is how we can
>
> channel them in a balanced approach on the list.
>
>
>
> Regards,
>
> Harry
>
>
>
> _____
>
> From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke
> [mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke]
> On Behalf Of Alice Munyua
> Sent: Monday, March 07, 2011 9:30 PM
> To: harry at comtelsys.co.ke
> Cc: KICTAnet ICT Policy Discussions
> Subject: Re: [kictanet] what really merits discussion on KICTANET
>
> Dear all
>
> Although consumer satisfaction are policy/regulatory related issues,
> let us please avoid turning this list into a service provider
> help-list. It is not fair to other listers and to the operators
> compelled to respond in this manner.
>
> This list aims to provide a collaborative multi stakeholder
> forum/space for policy and regulatory discussions and engagement in
> support of the government's mission to enable all Kenyans to gain
> maximum benefit from opportunities offered by ICTs. So would be a
> much more beneficial exercise if we discussed these issues within
> the context of quality of service and consumer protection.
>
> On the other hand, operators may wish to set up a similar list for
> customer interactions?
>
> Thanks and best
>
> Alice
>
>
>
>
> Or, if anyone wants to use this forum to convey complaints to
> operators, could we possibly then introduce a subject line that
> clearly identifies the email as such? Then I can delete those.
>
> On 7 March 2011 11:41, Francis Hook <francis.hook at gmail.com> wrote:
>
> Hi All,
>
> With all due respect to various subscribers of data/voice and other
> services who have genuine grievances against various operators and
> their services, I feel compelled to ask what the scope of
> discussions is on KICTANET? And could those discussions be within
> an actionable framework e.g. what does the comms act say abt poor
> QoS, what are the metrics for measuring network quality, etc.
>
>
>
> Otherwise as it stands, its no more different than the "Watchman"
> column in the Daily Nation. And to a certain extent I suspect its
> being used as an online focus group - to test waters and gauge
> opinions. In other instances some subliminal (individual or
> corporate) marketing creeps in.
>
>
>
> Can the moderators please stand up and offer clarity on what really
> merits discussion?
>
> --
> Francis Hook
> +254 733 504561
>
>
>
>
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