[kictanet] Bob Collymore; arrived

[robert yawe]

Listers,

Yet again my post has been hijacked and the message I was trying to get across 
has been watered down to the level of irrelevance.

It is my strong believe that this is done intentionally by certain forces, more 
like how the two principles and their ilk have a way to divert an entire nation 
from an issue of national importance to nonsensical side shows like the launch 
of a drought hot line.

If you need to raise an issue about service by a provider please start your own 
post, it does not cost you anything, as it allows multiple discussions to go 
on unabated.

To follow up on my original well intended none rant post it has come to my 
knowledge through well informed sources at Safaricom whose names I refuse to 
divulge that Bob Collymore has really arrived just that he opted to cleanup the 
house before inviting in the public.  

I do not want to be preposterous by assuming that my post had anything to do 
with his actions, he was already in motion just that he had not left the 
station.

Some of the issues that indicate the arrival of Bob are;

1.  Managers will be required to spend at least one day a month at a customer 
service center so as to get a better appreciation of the organisations 
activities.  I hope this will enable them to realise that we have been issued 
with receipts that are denominated in US Dollars

2.  No more managers only meals and coffees they are expected to use the 
cafeteria like all the rest, Njuguna's will definitely be seeing some increased 
pre-mututho activity.

3.  The private lifts and VIP keys are to be or where withdrawn from the 
Managers so that they can rub shoulders with the commoners and hopefully 
appreciate that they make money at less than a dollar per transaction.  

4.  There has been a major reshuffling of personnel and realignment of the 
operations, there is also a new system being installed to harmonise the billing 
and management of all data services which should mean that soon I will receive a 
single bill for all my postpaid services.

5.  I also suspect that the customer service for both Safaricom and Safaricom 
Business are being unified which should result in me saving the cost of calling 
the none toll free WiMax support line.

6.  Wishful thinking, Bob Collymore is planning to delete his twitter account.

Now if only those who opted to hijack my post had not Safaricom would most 
likely have been able to provide us with a structured response but because the 
gist of the post got buried in unrelated responses I was left high and dry.

I repeat yet again that the reason we all rant and rave about Safaricom is 
because they are big and beating them makes a loud noise and also that when we 
do make a noise they respond positively.  I can now buy data bundles for my 
remotely placed devices saving me the headache of climbing up masts.

On the issue of what should be posted I would like to remind us all that the 
greatest achievement are based on mob activity such as Saba Saba, Egypt, Tunisia 
and the Boston Tea Party.  

People must first be allowed to vent so as to exhaust their physical energy 
after which they can settle down and use their brains which is the state you 
need us to be in to discuss policy so lets not cut the branch we are sitting on 

Regards

"Sijalipwa, bado" - A gun for hire I am not.
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696


      
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