<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Listers,</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Yet again my post has been hijacked and the message I was trying to get across has been watered down to the level of irrelevance.</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">It is my strong
believe that this is done intentionally by certain forces, more like how the two </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">principles and their ilk have a way to divert an entire nation from an issue of national importance to nonsensical side shows like the launch of a drought hot line.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">If you need to raise an issue about service by a provider please start your own post, it does not cost you anything, as it allows multiple discussions to go on unabated.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">To follow up on my original well intended
none rant post it has come to my knowledge through well informed sources at Safaricom whose names I refuse to divulge that Bob Collymore has really arrived just that he opted to cleanup the house before inviting in the public. </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">I do not want to be preposterous by assuming that my post had anything to do with his actions, he was already in motion just that he had not left the station.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">Some of the issues that indicate the arrival of Bob are;</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times,
serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">1. Managers will be required to spend at least one day a month at a customer service center so as to get a better appreciation of the organisations activities. I hope this will enable them to realise that we have been issued with receipts that are denominated in US Dollars</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">2. No more managers only meals and coffees they are expected to use the cafeteria like all the rest, Njuguna's will definitely be seeing some increased pre-mututho activity.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new
york', times, serif">3. The private lifts and VIP keys are to be or where withdrawn from the Managers so that they can rub shoulders with the commoners and hopefully appreciate that they make money at less than a dollar per transaction. </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">4. There has been a major reshuffling of personnel and realignment of the operations, there is also a new system being installed to harmonise the billing and management of all data services which should mean that soon I will receive a single bill for all my postpaid services.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">5. I also
suspect that the customer service for both Safaricom and Safaricom Business are being unified which should result in me saving the cost of calling the none toll free WiMax support line.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">6. Wishful thinking, Bob Collymore is planning to delete his twitter account.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">Now if only those who opted to hijack my post had not Safaricom would most likely have been able to provide us with a structured response but because the gist of the post got buried in unrelated responses I was left high and dry.</font></div><div><font class="Apple-style-span" face="'times
new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">I repeat yet again that the reason we all rant and rave about Safaricom is because they are big and beating them makes a loud noise and also that when we do make a noise they respond positively. I can now buy data bundles for my remotely placed devices saving me the headache of climbing up masts.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">On the issue of what should be posted I would like to remind us all that the greatest achievement are based on mob activity such as Saba Saba, Egypt, Tunisia and the Boston Tea Party. </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font
class="Apple-style-span" face="'times new roman', 'new york', times, serif">People must first be allowed to vent so as to exhaust their physical energy after which they can settle down and use their brains which is the state you need us to be in to discuss policy so lets not cut the branch we are sitting on </font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">Regards</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">"Sijalipwa, bado" - A gun for hire I am not.<br></font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> </font></div><font class="Apple-style-span" face="'times new roman', 'new york',
times, serif" size="3">Robert Yawe</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696<div><br></div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br>
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