[kictanet] How secure is mpesa

[Dennis Kioko]

On 4 July 2011 11:33, <amugambi at jambo.co.ke> wrote:

> Even SMs from Safaricom are not being delivered to Orange cdma network yet
> the sender is being charged. This has been going on since last Friday as
> that is the day I send someone on the CDMA Network
>
> Anyone out there who has experienced the same come forward we take the
> necessary consumer protection action.
>
> Regards
>
Given that we are talking about M-PESA in this thread, Is it not rude to
distract the topic of the thread by bringing in another different issue
rather than starting its own thread?

>
> > Hi,
> >
> > I am writing this post with a heavy heart as it will likely reverse gains
> > that
> > have been made in the ecommerce and ebanking/mbanking environment.
> >
> > A client of mine, who shall remain unnamed for now in typical Kenya
> > fashion,
> > runs a site that accepts payments using the mpesa paybill system.  Due to
> > the
> > close similarity in various paybill number there has been a tendency for
> > people
> > to send money to the account erroneously.
> >
> >
> > As the errors have grown over time the client has had to come up with a
> > way to
> > manage the reversals so us to reduce the impact on their operations.
>  Last
> > week
> > Safaricom accessed the paybill number's account and initiated reversals
> > without
> > notifying them.
> >
> > How sure is Safaricom that the person who indicated that they had sent
> the
> > money
> > to the wrong number had not already consumed services?  As the post
> master
> > general in waiting I am concerned that such action would have negative
> > effect on
> > ecommerce as reversal of a transaction based on the request of one party
> > will
> > definitely harm the other.
> >
> > The reversed transaction still incurs the owner of the paybill number a
> > cost
> > that is not reversed, this issue was previously raised with the former MD
> > of
> > Safaricom Mr. Michael Joseph who instructed one of the managers to look
> > into and
> > resolve.  It has been over 2 years and the issue is yet to be concluded.
> >
> > This action also indicates the issue of Safaricom mistreating SME
> > organisations,
> > if the error was made with the KPLC or Co-Op Bank accounts would the
> staff
> > have
> > the audacity to make direct reversals on the system?
> >
> > I believe the term for such action is blatant impunity that can only
> > be practised by a  monopolistic player in an industry.
> >
> > With a heavy heart I send this post hoping that it will act as a wake up
> > call
> > both to Safaricom and the regulators (CCK & Central Bank) that we need
> > better
> > control and monitoring of the money transfer market otherwise we stand to
> > scare
> > the public which would result in its slow down.
> >
> > Regards
> > Robert Yawe
> > KAY System Technologies Ltd
> > Phoenix House, 6th Floor
> > P O Box 55806 Nairobi, 00200
> > Kenya
> >
> >
> > Tel: +254722511225, +254202010696
> >
> >
> >
> >
> >
> > ________________________________
> >
> > From:Eugene Lidede (Synergy) [mailto: eugene at synergy.co.ke ]
> > Sent: 04 July 2011 09:05
> > To: robertyawe at synergy.co.ke
> > Subject: M-PESA irregularities
> >
> > Robert,
> >
> > As we spoke;
> > i)        Safaricom is now directly manipulating transactions in our
> > M-PESA
> > account without our consent or any manner of reference to us. Is this
> > proper?
> > (see red circle in picture below)
> > ii)      They never refund monies deducted from us resulting from the
> said
> > reversals despite the fact that we are not party to initiating the
> > “wrong
> > payments† (see blue circle). These are wrong payments intended for
> co-op
> > bank’s
> > 400200 but instead sent to our 400100.
> > iii)    This issue has been outstanding since October last year during
> > Michael
> > Josephs days. Safaricom has refused to sort it out. Several emails to
> > their
> > M-PESA department regarding this issue have gone unanswered even those
> > specifically addressed to the referenced Caroline lady.
> > iv)    With the deteriorating relationship, it might be time we
> considered
> > PesaPal, ZAP and  Orange money seriously as a payment platform for our
> > retail
> > subscribers
> >
> >
> >
> >
> >
> > Regards
> >
> >
> > Eugene Lidede | Chief Technology Officer | Synergy Systems Limited
> > 6th Floor, Phoenix  House, Kenyatta Ave.  | Cell: +254 721 289497/476367
> |
> > Tel:
> > +254 20 2113163
> > live.mystocks.co.ke | www.propertykenya.com | www.mystocks.co.ke
> > Outstanding Online Investment Content Provider 2009– Computer Society
> of
> > Kenya
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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-- 
with Regards:

blog.denniskioko.com <http://www.denniskioko.com/>
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