<br><br><div class="gmail_quote">On 4 July 2011 11:33, <span dir="ltr"><<a href="mailto:amugambi@jambo.co.ke">amugambi@jambo.co.ke</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
Even SMs from Safaricom are not being delivered to Orange cdma network yet<br>
the sender is being charged. This has been going on since last Friday as<br>
that is the day I send someone on the CDMA Network<br>
<br>
Anyone out there who has experienced the same come forward we take the<br>
necessary consumer protection action.<br>
<br>
Regards<br></blockquote><div>Given that we are talking about M-PESA in this thread, Is it not rude to distract the topic of the thread by bringing in another different issue rather than starting its own thread?</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div><div></div><div class="h5"><br>
> Hi,<br>
><br>
> I am writing this post with a heavy heart as it will likely reverse gains<br>
> that<br>
> have been made in the ecommerce and ebanking/mbanking environment.<br>
><br>
> A client of mine, who shall remain unnamed for now in typical Kenya<br>
> fashion,<br>
> runs a site that accepts payments using the mpesa paybill system. �Due to<br>
> the<br>
> close similarity in various paybill number there has been a tendency for<br>
> people<br>
> to send money to the account erroneously.<br>
><br>
><br>
> As the errors have grown over time the client has had to come up with a<br>
> way to<br>
> manage the reversals so us to reduce the impact on their operations. �Last<br>
> week<br>
> Safaricom accessed the paybill number's account and initiated reversals<br>
> without<br>
> notifying them.<br>
><br>
> How sure is Safaricom that the person who indicated that they had sent the<br>
> money<br>
> to the wrong number had not already consumed services? �As the post master<br>
> general in waiting I am concerned that such action would have negative<br>
> effect on<br>
> ecommerce as reversal of a transaction based on the request of one party<br>
> will<br>
> definitely harm the other.<br>
><br>
> The reversed transaction still incurs the owner of the paybill number a<br>
> cost<br>
> that is not reversed, this issue was previously raised with the former MD<br>
> of<br>
> Safaricom Mr. Michael Joseph who instructed one of the managers to look<br>
> into and<br>
> resolve. �It has been over 2 years and the issue is yet to be concluded.<br>
><br>
> This action also indicates the issue of Safaricom mistreating SME<br>
> organisations,<br>
> if the error was made with the KPLC or Co-Op Bank accounts would the staff<br>
> have<br>
> the audacity to make direct reversals on the system?<br>
><br>
> I believe the term for such action is blatant impunity that can only<br>
> be practised by a �monopolistic player in an industry.<br>
><br>
> With a heavy heart I send this post hoping that it will act as a wake up<br>
> call<br>
> both to Safaricom and the regulators (CCK & Central Bank) that we need<br>
> better<br>
> control and monitoring of the money transfer market otherwise we stand to<br>
> scare<br>
> the public which would result in its slow down.<br>
><br>
> Regards<br>
> Robert Yawe<br>
> KAY System Technologies Ltd<br>
> Phoenix House, 6th Floor<br>
> P O Box 55806 Nairobi, 00200<br>
> Kenya<br>
><br>
><br>
> Tel: +254722511225, +254202010696<br>
><br>
><br>
><br>
><br>
><br>
> ________________________________<br>
><br>
> From:Eugene Lidede (Synergy) [mailto: <a href="mailto:eugene@synergy.co.ke">eugene@synergy.co.ke</a> ]<br>
> Sent: 04 July 2011 09:05<br>
> To: <a href="mailto:robertyawe@synergy.co.ke">robertyawe@synergy.co.ke</a><br>
> Subject: M-PESA irregularities<br>
><br>
> Robert,<br>
><br>
> As we spoke;<br>
> i) � � � �Safaricom is now directly manipulating transactions in our<br>
> M-PESA<br>
> account without our consent or any manner of reference to us. Is this<br>
> proper?<br>
> (see red circle in picture below)<br>
> ii) � � �They never refund monies deducted from us resulting from the said<br>
> reversals despite the fact that we are not party to initiating the<br>
</div></div>> “wrong<br>
> payments� �(see blue circle). These are wrong payments intended for co-op<br>
> bank’s<br>
<div class="im">> 400200 but instead sent to our 400100.<br>
> iii) � �This issue has been outstanding since October last year during<br>
> Michael<br>
> Josephs days. Safaricom has refused to sort it out. Several emails to<br>
> their<br>
> M-PESA department regarding this issue have gone unanswered even those<br>
> specifically addressed to the referenced Caroline lady.<br>
> iv) � �With the deteriorating relationship, it might be time we considered<br>
> PesaPal, ZAP and �Orange money seriously as a payment platform for our<br>
> retail<br>
> subscribers<br>
><br>
><br>
><br>
><br>
><br>
> Regards<br>
><br>
><br>
> Eugene Lidede | Chief Technology Officer | Synergy Systems Limited<br>
> 6th Floor, Phoenix �House, Kenyatta Ave. �| Cell: +254 721 289497/476367 |<br>
> Tel:<br>
> +254 20 2113163<br>
> <a href="http://live.mystocks.co.ke" target="_blank">live.mystocks.co.ke</a> | <a href="http://www.propertykenya.com" target="_blank">www.propertykenya.com</a> | <a href="http://www.mystocks.co.ke" target="_blank">www.mystocks.co.ke</a><br>
</div>> Outstanding Online Investment Content Provider 2009– Computer Society of<br>
> Kenya<br>
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</blockquote></div><br><br clear="all"><br>-- <br>with Regards:<div><br><div><a href="http://www.denniskioko.com/" target="_blank">blog.denniskioko.com</a><div><div><br></div></div></div></div><br>