[kictanet] Challanges facing Mpesa Agents

[robert yawe]

Hi,

I am an operator of a couple of MPesa agents and the kind 
of fraudulent activities we have had to deal with over the years explains to you 
why even Safaricom has slowed the reversal process.  Peculiar Kenyans will 
always find a way to come up with creative ways to circumvent a system.

I keep to my initial stand that MPESA is cash therefore give it the same level 
of attention that you would cash, otherwise CBK can propose a T+4 day period for 
completion of a money transfer transaction which would kill the cash equivalent 
benefits of the service

What is being proposed from the concerns about reversals is that when you loose 
cash you would like to call Central Bank with the serial number of the notes and 
then have them declare those notes invalid.

So the decision is simple, do you want to be a little more careful when making a 
transaction and continue to enjoy the flexibility and freedom of the current 
system or remain careless and have the government take the responsibility, 
flexibility and freedom from the system?

 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696




________________________________
From: Preston Odera <podera_2002 at yahoo.com>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 15 February, 2011 14:59:52
Subject: Re: [kictanet] Challanges facing Mpesa Agents


Robert

I agree with you but the issue is when the problem happens the agents cannot 
reach the Safaricom hotline in good time. From the information it takes them 
between 30 to 60minutes to get thru to the hotline number. 


This is the issue I would like Safaricom to respond to. You can check from a few 
sample agents to realize the magnitude of the problem.




Preston


--- On Tue, 2/15/11, robert yawe <robertyawe at yahoo.co.uk> wrote:


>From: robert yawe <robertyawe at yahoo.co.uk>
>Subject: Re: [kictanet] Challanges facing Mpesa Agents
>To: "Preston Odera" <podera_2002 at yahoo.com>
>Cc: "KICTAnet ICT Policy  Discussions" <kictanet at lists.kictanet.or.ke>
>Date: Tuesday, February 15, 2011, 12:47 PM
>
>
>Hi,
>
>
>I raised this issue some months ago and Safaricom took action they have released 
>a new SIM card that allows you to access your phone book when sending cash.
>
>
>On the other hand can we appreciate the fact that sending money using mobile 
>transfer services is actually sending cash.  If you got onto the wrong Matatu 
>and got to the wrong destination can you really blame the Makanga?
>
>
>Regards
> Robert Yawe
>KAY System Technologies Ltd
>Phoenix House, 6th Floor
>P O Box 55806 Nairobi, 00200
>Kenya
>
>
>Tel: +254722511225, +254202010696
>
>
>
>
>
________________________________
From: Preston Odera <podera_2002 at yahoo.com>
>To: robertyawe at yahoo.co.uk
>Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>Sent: Mon, 14 February, 2011 19:33:10
>Subject: [kictanet] Challanges facing Mpesa Agents
>
>
>Can Safaricom shed some light on this:-
>
>When money is sent erroneously to a wrong number it has been very very difficult 
>to reach the customer care on time to report the incident  resulting in loss of 
>funds.
>
>It would be interesting to get some statistics by month  on how  much 
>agents/customers are losing by not reaching the hotline in time. 
>
>
>Information from agents indicates that it is near impossible to reach the 
>hotline in time to safe the situation. The line is unavailable and could take 
>from 30 to 60 minutes. Always the agents and their assistants have to suffer the 
>loss. by this time money will have been withdrawn by the recipient.
>
>Preston
>
>
> 
>________________________________
Don't pick lemons.
>See all the new 2007 cars at Yahoo! Autos.
> 



      
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