<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "></div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Hi,</div><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; "><br></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">I am an operator of a couple of MPesa agents and the kind of </font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">fraudulent</font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> activities we have had to deal with over the years explains to you why even Safaricom has slowed the
reversal process. Peculiar Kenyans will always find a way to come up with creative ways to circumvent a system.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"></font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">I keep to my initial stand that MPESA is cash therefore give it the same level of attention that you would cash, otherwise CBK can propose a T+4 day period for completion of a money transfer transaction which would kill the cash equivalent benefits of the service</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">What is being proposed from the concerns about reversals is that when you
loose cash you would like to call Central Bank with the serial number of the notes and then have them declare those notes invalid.</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif">So the decision is simple, do you want to be a little more careful when making a transaction and continue to enjoy the flexibility and freedom of the current system or remain careless and have the government take the responsibility, flexibility and freedom from the system?</font></div><div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif"><br></font><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3"> </font></div><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Robert Yawe</font><br><font
class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">KAY System Technologies Ltd</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Phoenix House, 6th Floor</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">P O Box 55806 Nairobi, 00200</font><br><font class="Apple-style-span" face="'times new roman', 'new york', times, serif" size="3">Kenya</font><br><br><div style="color: black; font-family: 'times new roman', 'new york', times, serif; font-size: 12pt; ">Tel: +254722511225, +254202010696<div><br></div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Preston Odera <podera_2002@yahoo.com><br><b><span
style="font-weight: bold;">To:</span></b> robertyawe@yahoo.co.uk<br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Tue, 15 February, 2011 14:59:52<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Challanges facing Mpesa Agents<br></font><br><table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font:inherit;">Robert<br><br>I agree with you but the issue is when the problem happens the agents cannot reach the Safaricom hotline in good time. From the information it takes them between 30 to 60minutes to get thru to the hotline number. <br><br>This is the issue I would like Safaricom to respond to. You can check from a few sample agents to realize the magnitude of the problem.<br><br><br><br><div id="RTEContent"><div
id="RTEContent"><div><div><em>Preston</em><br></div></div></div></div><br><br>--- On <b>Tue, 2/15/11, robert yawe <i><robertyawe@yahoo.co.uk></i></b> wrote:<br><blockquote style="border-left:2px solid rgb(16, 16, 255);margin-left:5px;padding-left:5px;"><br>From: robert yawe <robertyawe@yahoo.co.uk><br>Subject: Re: [kictanet] Challanges facing Mpesa Agents<br>To: "Preston Odera" <podera_2002@yahoo.com><br>Cc: "KICTAnet ICT Policy
Discussions" <kictanet@lists.kictanet.or.ke><br>Date: Tuesday, February 15, 2011, 12:47 PM<br><br><div id="yiv1805761307"><style type="text/css"><!--#yiv1805761307 DIV {margin:0px;}--></style><div style="font-family:times, serif;font-size:12pt;"><div></div><div>Hi,</div><div><br></div><div>I raised this issue some months ago and Safaricom took action they have released a new SIM card that allows you to access your phone book when sending cash.</div><div><br></div><div>On the other hand can we appreciate the fact that sending money using mobile transfer services is actually sending cash. If you got onto the wrong Matatu and got to the wrong destination can you really blame the Makanga?</div><div><br></div><div>Regards<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div><div style="font-family:times new roman,
new york, times, serif;font-size:12pt;"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt;"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight:bold;">From:</span></b> Preston Odera <podera_2002@yahoo.com><br><b><span style="font-weight:bold;">To:</span></b> robertyawe@yahoo.co.uk<br><b><span style="font-weight:bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight:bold;">Sent:</span></b> Mon, 14 February, 2011 19:33:10<br><b><span style="font-weight:bold;">Subject:</span></b> [kictanet] Challanges facing Mpesa Agents<br></font><br><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font:inherit;" valign="top">Can Safaricom shed some light on this:-<br><br>When money is sent erroneously to a wrong number it has been very very difficult to reach the customer care on time to report the incident
resulting in loss of funds.<br><br>It would be interesting to get some statistics by month on how
much agents/customers are losing by not reaching the hotline in time. <br><br>Information from agents indicates that it is near impossible to reach the hotline in time to safe the situation. The line is unavailable and could take from 30 to 60 minutes. Always the agents and their assistants have to suffer the loss. by this time money will have been withdrawn by the recipient.<br><br>Preston<br><br><br></td></tr></tbody></table><br>
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