[kictanet] Challanges facing Mpesa Agents

[Odhiambo Washington]

On Tue, Feb 15, 2011 at 12:47 PM, robert yawe <robertyawe at yahoo.co.uk>wrote:

> Hi,
>
> I raised this issue some months ago and Safaricom took action they have
> released a new SIM card that allows you to access your phone book when
> sending cash.
>
> On the other hand can we appreciate the fact that sending money using
> mobile transfer services is actually sending cash.  If you got onto the
> wrong Matatu and got to the wrong destination can you really blame the
> Makanga?
>
>
Robert,

Is this the way we expect you to reason when you become Postmaster General?

The simple point is that people make mistakes.

The second point is that even when choosing from the SIM card, you can still
make a mistake - all the way to confirmation.

The contention is that safaricom has in place a mechanism to mitigate such
mistakes, but that mechanism, for some reason, is dysfunctional, or (to be
fair) not meeting expectations!

Safaricom 100 (or even 200) sometimes doesn't work. Safaricom 0722 002222
sometimes doesn't work. All you get is the IVR playing over and over.

Please look at the problem reported keenly, so that you don't give it a
bushman's solution:-)



-- 
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
Damn!!
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