[kictanet] Identity.go.ke not working August 22, 2011

Mon Aug 22 18:49:32 EAT 2011

Hi Emmanuel

You are completely right.

Of course, if I am experiencing this problem and cannot make progress, this
must be a problem bedeviling many Kenyan citizens.

We should not have to belong to Kictanet, or have access to a PS to get a
simple document.

You have raised a crucial observation. Asante ndugu.

Yours, Warigia

On Mon, Aug 22, 2011 at 2:50 PM, Emmanuel Khisa
<oloo.khisa at googlemail.com>wrote:

> Let me throw in a curve ball here...
>
> What if Rigia's sister wasn't her sister? Better still what if Rigia wasn't
> on this list.
>
> Just a small challenge to our beloved and already overworked PS (what with
> ladies accosting him from the gym and all) could you please atleast initiate
> a round table of these ministries and get their public access systems
> working?
>
> That system at Immigration has been down for as long as I can recall,
> almost half a year now. There needs to be an urgent and lasting solution
> especially now that ID issuance has resumed.
>
> My two cents.
>
> EK
>
> On Mon, Aug 22, 2011 at 1:35 PM, warigia bowman <warigia at aucegypt.edu>wrote:
>
>> Dear PS
>>
>> I am most grateful for your assistance. I also think that you are actually
>> helping the PS of immigration to make sure his agency is actually working
>> effectively.
>>
>> Ninashukuru sana.
>>
>> Yours, Rigia
>>
>> On Mon, Aug 22, 2011 at 1:26 PM, Bitange Ndemo <bndemo at information.go.ke>wrote:
>>
>>>  Warigia,****
>>>
>>> Pole.  I shall forward your e-mail to PS Immigration and have him
>>> respond.  ****
>>>
>>> ** **
>>>
>>> Regards****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> Ndemo.****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> *From:* kictanet-bounces+bndemo=information.go.ke at lists.kictanet.or.ke[mailto:
>>> kictanet-bounces+bndemo=information.go.ke at lists.kictanet.or.ke] *On
>>> Behalf Of *warigia bowman
>>> *Sent:* Monday, August 22, 2011 9:40 AM
>>> *To:* Bitange Ndemo
>>> *Cc:* customer.care at identity.go.ke; KICTAnet ICT Policy Discussions
>>> *Subject:* [kictanet] Identity.go.ke not working August 22, 2011****
>>>
>>> ** **
>>>
>>> Dear Kictanet friends
>>>
>>> Is it possible that open government is not working very effectively? I am
>>> not trying to be negative. Just reporting an actual problem I am facing.
>>> ****
>>>
>>>
>>> I am attempting to assist my sister in receiving her identity card. Her
>>> names are Patricia Njeri Wairimu. Her home district is Nyeri,
>>>
>>> She received a waiting card with serial number 2278757153. We took her to
>>> the Nyeri office in person to pick up the card and the officers said "it was
>>> not there."
>>>
>>> I then went to
>>> http://www.identity.go.ke/index.php?option=com_php&Itemid=122
>>>
>>> and fed in her serial number as requested (the first nine digits). I
>>> received no acknowledgment, and nothing happened.I do not know if the online
>>> system is not working or what the problem is.
>>>
>>> I then emailed dr.nyeri at identity.go.ke, and pro.central at identity.go.kewhich are the emails on the website so that they could advise where this
>>> card is, and do the work on your end, so that we may know where to pick it
>>> up.
>>>
>>> BOTH of the emails bounced back immediately as a permanent failure.
>>>
>>> This is not an encouraging development.. . . .
>>>
>>> Does anyone have any thoughts on the breakdown of the digital side of
>>> identity.go.ke?
>>>
>>> Sincerely, Warigia
>>>
>>>
>>>
>>>
>>>
>>> ****
>>>
>>> ** **
>>>  ------------------------------
>>>
>>> This e-mail message has been scanned for Viruses and Content and cleared
>>> by *MailMarshal *****
>>>
>>> ****
>>>  ------------------------------
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>>
>>
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>
>
>
> --
>
> "One hour per day of study will put you at the top of your field within
> three years. Within five years you'll be a national authority. In seven
> years, you can be one of the best people in the world at what you do."Earl Nightingale
> 1921-1989
> *
> Oloo Khisa
> P.O. Box 24324-00100
> Nairobi
> 0721321086/0734321086
> http://ke.linkedin.com/in/olookhisa*
>
>
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