[kictanet] Identity.go.ke not working August 22, 2011

[warigia bowman]

Dear PS

I am most grateful for your assistance. I also think that you are actually
helping the PS of immigration to make sure his agency is actually working
effectively.

Ninashukuru sana.

Yours, Rigia

On Mon, Aug 22, 2011 at 1:26 PM, Bitange Ndemo <bndemo at information.go.ke>wrote:

>  Warigia,****
>
> Pole.  I shall forward your e-mail to PS Immigration and have him respond.
> ****
>
> ** **
>
> Regards****
>
> ** **
>
> ** **
>
> Ndemo.****
>
> ** **
>
> ** **
>
> ** **
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> ** **
>
> *From:* kictanet-bounces+bndemo=information.go.ke at lists.kictanet.or.ke[mailto:
> kictanet-bounces+bndemo=information.go.ke at lists.kictanet.or.ke] *On Behalf
> Of *warigia bowman
> *Sent:* Monday, August 22, 2011 9:40 AM
> *To:* Bitange Ndemo
> *Cc:* customer.care at identity.go.ke; KICTAnet ICT Policy Discussions
> *Subject:* [kictanet] Identity.go.ke not working August 22, 2011****
>
> ** **
>
> Dear Kictanet friends
>
> Is it possible that open government is not working very effectively? I am
> not trying to be negative. Just reporting an actual problem I am facing. *
> ***
>
>
> I am attempting to assist my sister in receiving her identity card. Her
> names are Patricia Njeri Wairimu. Her home district is Nyeri,
>
> She received a waiting card with serial number 2278757153. We took her to
> the Nyeri office in person to pick up the card and the officers said "it was
> not there."
>
> I then went to
> http://www.identity.go.ke/index.php?option=com_php&Itemid=122
>
> and fed in her serial number as requested (the first nine digits). I
> received no acknowledgment, and nothing happened.I do not know if the online
> system is not working or what the problem is.
>
> I then emailed dr.nyeri at identity.go.ke, and pro.central at identity.go.kewhich are the emails on the website so that they could advise where this
> card is, and do the work on your end, so that we may know where to pick it
> up.
>
> BOTH of the emails bounced back immediately as a permanent failure.
>
> This is not an encouraging development.. . . .
>
> Does anyone have any thoughts on the breakdown of the digital side of
> identity.go.ke?
>
> Sincerely, Warigia
>
>
>
>
>
> ****
>
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