Hi Emmanuel<br><br>You are completely right. <br><br>Of course, if I am experiencing this problem and cannot make progress, this must be a problem bedeviling many Kenyan citizens. <br><br>We should not have to belong to Kictanet, or have access to a PS to get a simple document. <br>
<br>You have raised a crucial observation. Asante ndugu. <br><br>Yours, Warigia<br><br><div class="gmail_quote">On Mon, Aug 22, 2011 at 2:50 PM, Emmanuel Khisa <span dir="ltr"><<a href="mailto:oloo.khisa@googlemail.com">oloo.khisa@googlemail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">Let me throw in a curve ball here...<br><br>What if Rigia's sister wasn't her sister? Better still what if Rigia wasn't on this list. <br>
<br>Just a small challenge to our beloved and already overworked PS (what with ladies accosting him from the gym and all) could you please atleast initiate a round table of these ministries and get their public access systems working?<br>
<br>That system at Immigration has been down for as long as I can recall, almost half a year now. There needs to be an urgent and lasting solution especially now that ID issuance has resumed.<br><br>My two cents.<br><br>
EK<br>
<br><div class="gmail_quote"><div><div></div><div class="h5">On Mon, Aug 22, 2011 at 1:35 PM, warigia bowman <span dir="ltr"><<a href="mailto:warigia@aucegypt.edu" target="_blank">warigia@aucegypt.edu</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div class="h5">
Dear PS<br><br>I am most grateful for your assistance. I also think that you are actually helping the PS of immigration to make sure his agency is actually working effectively. <br><br>Ninashukuru sana. <br><br>Yours, Rigia<br>
<br><div class="gmail_quote"><div><div></div><div>On Mon, Aug 22, 2011 at 1:26 PM, Bitange Ndemo <span dir="ltr"><<a href="mailto:bndemo@information.go.ke" target="_blank">bndemo@information.go.ke</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Warigia,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Pole.� I shall forward your e-mail to PS Immigration and have
him respond.� <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Ndemo.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"><u></u>�<u></u></span></p>
<div style="border-width: 1pt medium medium; border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt;">From:</span></b><span style="font-size: 10pt;">
kictanet-bounces+bndemo=<a href="mailto:information.go.ke@lists.kictanet.or.ke" target="_blank">information.go.ke@lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Bbndemo" target="_blank">kictanet-bounces+bndemo</a>=<a href="mailto:information.go.ke@lists.kictanet.or.ke" target="_blank">information.go.ke@lists.kictanet.or.ke</a>] <b>On
Behalf Of </b>warigia bowman<br>
<b>Sent:</b> Monday, August 22, 2011 9:40 AM<br>
<b>To:</b> Bitange Ndemo<br>
<b>Cc:</b> <a href="mailto:customer.care@identity.go.ke" target="_blank">customer.care@identity.go.ke</a>; KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] <a href="http://Identity.go.ke" target="_blank">Identity.go.ke</a> not working August 22, 2011<u></u><u></u></span></p>
</div><div><div></div><div>
<p class="MsoNormal"><u></u>�<u></u></p>
<p class="MsoNormal">Dear Kictanet friends <br>
<br>
Is it possible that open government is not working very effectively? I am not
trying to be negative. Just reporting an actual problem I am facing. <u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><br>
I am attempting to assist my sister in receiving her identity card. Her names
are Patricia Njeri Wairimu. Her home district is Nyeri, <br>
<br>
She received a waiting card with serial number 2278757153. We took her to the
Nyeri office in person to pick up the card and the officers said "it was
not there." <br>
<br>
I then went to <a href="http://www.identity.go.ke/index.php?option=com_php&Itemid=122" target="_blank">http://www.identity.go.ke/index.php?option=com_php&Itemid=122</a><br>
<br>
and fed in her serial number as requested (the first nine digits). I received
no acknowledgment, and nothing happened.I do not know if the online system is
not working or what the problem is. <br>
<br>
I then emailed <a href="mailto:dr.nyeri@identity.go.ke" target="_blank">dr.nyeri@identity.go.ke</a>,
and <a href="mailto:pro.central@identity.go.ke" target="_blank">pro.central@identity.go.ke</a>
which are the emails on the website so that they could advise where this card
is, and do the work on your end, so that we may know where to pick it up. <br>
<br>
BOTH of the emails bounced back immediately as a permanent failure. <br>
<br>
This is not an encouraging development.. . . .<br>
<br>
Does anyone have any thoughts on the breakdown of the digital side of <a href="http://identity.go.ke" target="_blank">identity.go.ke</a>? <br>
<br>
Sincerely, Warigia<br>
<br>
<br>
<br>
<br>
<br>
<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u>�<u></u></p>
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The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation. The network aims to act as a catalyst for reform in the ICT sector in support of the national aim of ICT enabled growth and development.<br>
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</div></blockquote></div><br><br clear="all"><br>-- <br><p><font style="font-family: comic sans ms,sans-serif;" size="2">"One hour per day of study will put you at the top of
your field within three years. Within five years you'll be a national
authority. In seven years, you can be one of the best people in the
world at what you do."<span style="border-bottom: 2px dotted rgb(54, 99, 136); background: none repeat scroll 0% 0% transparent;"> Earl Nightingale</span></font><font style="font-family: comic sans ms,sans-serif;" size="2">1921-1989</font><br>
</p><b><br>Oloo Khisa<br>P.O. Box 24324-00100<br>Nairobi<br>0721321086/0734321086<br><a href="http://ke.linkedin.com/in/olookhisa" title="View public profile" name="131f153c202dd8ac_SafeHtmlFilter_SafeHtmlFilter_SafeHtmlFilter_webProfileURL" target="_blank">http://ke.linkedin.com/in/olookhisa</a></b><br>
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