[kictanet] The Safaricom money machine

[robert yawe]

Hi,

I believe since Safaricom is making money from all this wrong entries they have 
no incentive to implement the phonebook access capability on the MPesa menu 
which MJ promised to have available last year.

Can you imagine the nightmare if you send money to Nairobi City Councils pay 
bill number instead of Kenya Powers?  It would most likely take months to get 
a reversal, the phonebook lookup for MPesa and all other money transfer services 
must be made compulsory.

As we move into a cashless society such features need to be put in place 
including confirmation before transaction is effected.

Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696




________________________________
From: Okech <okechjr at yahoo.com>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Wed, 15 September, 2010 11:45:15
Subject: Re: [kictanet] The Safaricom money machine


Hi all,
Good question Barrack and Bob. My catch on this is that when reimbursing money 
sent to wron destination the telcos have already done a transaction which is 
chargeable. To mitigate wrong entries, the telcos require one to be careful on 
making the entries for the numbers and that is why when using these services 
(e.g MPESA, ZAP) one manually type the intended recipient's mobile phone  
number.  I'm glad they do not charge for reimbursing.


Regards,  
Okech JMMy  blog

--- On Wed, 9/15/10, Barrack Otieno <otieno.barrack at gmail.com> wrote:


>From: Barrack Otieno <otieno.barrack at gmail.com>
>Subject: Re: [kictanet] The Safaricom money machine
>To: okechjr at yahoo.com
>Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
>Date: Wednesday, September 15, 2010, 1:12 AM
>
>
>Bob,
>
>You are meticulous, that is a good question to be answered by the telcos and  
>regulator, sometimes i also wonder when you send an sms it doesn't get to the  
>recipient yet the money is deducted, what is your recourse? Im sure  millions of 
>shillings disappear from consumers pockets this way :-).
>
>Best Regards
>
>
>On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>
>Hi,he 
>>
>>
>>
>>I have noted that when you send money from mpesa to the wrong number and you 
>>request for the transaction to be reversed you do not recover the transaction 
>>costs.
>>
>>
>>When a line with credit is deactivated what happens to the credit?  With the 
>>banks a new policy requires that funds from inactive accounts need to be 
>>remitted to Central Bank.
>>
>>
>>
>> Robert Yawe
>>KAY System Technologies Ltd
>>Phoenix House, 6th Floor
>>P O Box 55806 Nairobi, 00200
>>Kenya
>>
>>
>>Tel: +254722511225, +254202010696
>>
>>
>>
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>>
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>>
>
>
>-- 
>Barrack O. Otieno
>+41767892272
>Skype: barrack.otieno
>
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