[kictanet] The Safaricom money machine

[Okech]

Thanks Solomon. But the idea is home; they have transacted and they need their due. Why must they pay for someone's mistake yet their instruction is clear " Enter phone number:"?

Regards,    Okech JMMy blog

--- On Wed, 9/15/10, Solomon Mburu Kamau <solo.mburu at gmail.com> wrote:

From: Solomon Mburu Kamau <solo.mburu at gmail.com>
Subject: Re: [kictanet] The Safaricom money machine
To: okechjr at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Wednesday, September 15, 2010, 1:48 AM

<snip>
 

the entries for the numbers and that is why when using these services (e.g MPESA, ZAP) one manually type the intended recipient's mobile phone  number.  I'm glad they do not charge for reimbursing.


With ZAP, one has the option of entering the receiver's number from phonebook, without having to manually enter the details

 


Regards,    Okech JM
My
 blog

--- On Wed, 9/15/10, Barrack Otieno <otieno.barrack at gmail.com> wrote:


From: Barrack Otieno <otieno.barrack at gmail.com>
Subject: Re: [kictanet] The Safaricom money machine
To: okechjr at yahoo.com

Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Wednesday, September 15, 2010, 1:12 AM


Bob,

You are meticulous, that is a good question to be answered by the telcos and  regulator, sometimes i also wonder when you send an sms it doesn't get to the  recipient yet the money is deducted, what is your recourse? Im sure  millions of shillings disappear from consumers pockets this way :-).



Best Regards

On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:


Hi,he 

I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.


When a line with credit is deactivated what happens to the credit?  With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.



 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696








      
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