[kictanet] The Safaricom money machine

Wed Sep 15 13:50:47 EAT 2010

My apologies, I ran with a train of thought without taking a second look.

Kind regards,

*Muchiri* Nyaggah

Director

@muchiri

+254 722 506400

Semacraft.com

On Wed, Sep 15, 2010 at 1:46 PM, Barrack Otieno <otieno.barrack at gmail.com>wrote:

> Muchiri,
>
> I did not quote any Telco as i expressed my loud thoughts my comments were
> rather Generic, i am still a Safaricom Customer because they respond to my
> complaints efficiently,  thank you for for providing some insights into my
> questions though.
>
> Best Regards
>
>
> On Wed, Sep 15, 2010 at 1:39 PM, Muchiri Nyaggah <muchiri at semacraft.com>wrote:
>
>> From a telco perspective, any traffic on the network has a cost to it. An
>> undelivered text message costs the telco some resources. These businesses
>> are not social enterprises, they exist to provide profitable returns to
>> shareholders (in addition to the other social conscious promises they make).
>> If the cost will be covered by someone, I don't think you can convince them
>> they should bear it.
>>
>> If all Safaricom is doing, as Barack said, is exploiting the ignorance of
>> subscribers, wouldn't that be easily remedied by a continuous 'civic
>> education' campaign? Would we then, knowing what charges would be levied and
>> why, still require the telco to cover the cost of user errors on their
>> network? If the citizens find an operator to be exploitative, they would
>> simply jump ship to a competitor as long as CCK creates an environment for
>> subscribers to easily change operators without being punished for it.
>>
>> Some of the charges are irritating but asking telcos to cover the costs of
>> my butter fingers maybe a bit unrealistic.
>>
>> Kind regards,
>>
>>
>>
>> *Muchiri* Nyaggah
>>
>> Director
>>
>> @muchiri
>>
>> +254 722 506400
>>
>> Semacraft.com
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Wed, Sep 15, 2010 at 12:53 PM, Andrea Bohnstedt <
>> andrea.bohnstedt at ratio-magazine.com> wrote:
>>
>>> I'm not really sure what your point is. If I intend to give cash to
>>> Otieno, and instead send it to Amondi, that's not the mobile money
>>> operator's fault. It's my own fault. The M-PESA menu instructs you to enter
>>> the recipient's phone number. What more clarity to you need? (and yes, I
>>> think it'd be useful to be able to enter phone numbers straight from my
>>> directory on my phone).
>>>
>>> By providing an avenue to obtain a reversal of wrongly sent money, the
>>> operator has met its obligations. This is not 'cashing in on ignorance'.
>>>
>>> On 15 September 2010 12:44, Barrack Otieno <otieno.barrack at gmail.com>wrote:
>>>
>>>> In other words they are not non-issues Andrea, to learn you must risk
>>>> looking silly which is what we are trying here, so when a telco cashes on
>>>> the citizens ignorance who defends them? that is impunity!
>>>>
>>>> On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <
>>>> andrea.bohnstedt at ratio-magazine.com> wrote:
>>>>
>>>>>  Both non-issues, I think:
>>>>>
>>>>> For whatever evils you want to blame on Safaricom (global warming? end
>>>>> of civilisation as we know it? feminism?), you can't really blame them for
>>>>> your own inability to enter the phone number of the intended recipient
>>>>> correctly. And I say this as someone who has broken up larger M-PESA
>>>>> payments in two amounts because I was too freaked out that I'd accidentally
>>>>> send the money to the wrong person.
>>>>>
>>>>> And deactivated lines: If you want to deactivate your Safcom line, take
>>>>> the money out of your MPESA. Easy. It won't get disconnected by CCK for
>>>>> failure to register it because the registration process for M-PESA doubles
>>>>> up as your SIM card registration. If CCK disconnects your line because
>>>>> you've been found to demand ransom M-PESA payments for abducting kids, you
>>>>> have other problems.
>>>>>
>>>>> On 15 September 2010 10:41, robert yawe <robertyawe at yahoo.co.uk>wrote:
>>>>>
>>>>>> Hi,
>>>>>>
>>>>>> I have noted that when you send money from mpesa to the wrong number
>>>>>> and you request for the transaction to be reversed you do not recover the
>>>>>> transaction costs.
>>>>>>
>>>>>> When a line with credit is deactivated what happens to the credit?
>>>>>>  With the banks a new policy requires that funds from inactive accounts need
>>>>>> to be remitted to Central Bank.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Robert Yawe
>>>>>> KAY System Technologies Ltd
>>>>>> Phoenix House, 6th Floor
>>>>>> P O Box 55806 Nairobi, 00200
>>>>>> Kenya
>>>>>>
>>>>>> Tel: +254722511225, +254202010696
>>>>>>
>>>>>>
>>>>>>
>>>>>> _______________________________________________
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>>>>>>
>>>>>> This message was sent to: andrea.bohnstedt at ratio-magazine.com
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>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Andrea Bohnstedt
>>>>> Publisher
>>>>> +254 720 960 322
>>>>> www.ratio-magazine.com
>>>>>
>>>>> _______________________________________________
>>>>> kictanet mailing list
>>>>> kictanet at lists.kictanet.or.ke
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>>>>>
>>>>> This message was sent to: otieno.barrack at gmail.com
>>>>> Unsubscribe or change your options at
>>>>> http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com
>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Barrack O. Otieno
>>>> +41767892272
>>>> Skype: barrack.otieno
>>>>
>>>
>>>
>>>
>>> --
>>> Andrea Bohnstedt
>>> Publisher
>>> +254 720 960 322
>>> www.ratio-magazine.com
>>>
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>>>
>>
>> _______________________________________________
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>> This message was sent to: otieno.barrack at gmail.com
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>>
>
>
> --
> Barrack O. Otieno
> +41767892272
> Skype: barrack.otieno
>
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