[kictanet] Fw: Re: The Safaricom money machine

Wed Sep 15 13:52:59 EAT 2010

Michael Ouma

Journalist

Kenya

Tel:+254-725-537823

"Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson

--- On Wed, 9/15/10, Michael Ouma <benomnta at yahoo.com> wrote:

From: Michael Ouma <benomnta at yahoo.com>
Subject: Re: [kictanet] The Safaricom money machine
To: "Andrea Bohnstedt" <andrea.bohnstedt at ratio-magazine.com>
Date: Wednesday, September 15, 2010, 3:46 AM

Hi ALL:
why is it that Ms Andrea Bohnstedt is always supporting Safaricom on any issue raised on this list even before the company itself can say anything?

just curiuos.....!!!! 

Michael Ouma

Journalist

Kenya

Tel:+254-725-537823

"Do not go where the path may lead, but go instead where there is no path and leave a trail," - Ralph Waldo Emerson

--- On Wed, 9/15/10, Andrea Bohnstedt <andrea.bohnstedt at ratio-magazine.com> wrote:

From: Andrea Bohnstedt <andrea.bohnstedt at ratio-magazine.com>
Subject: Re: [kictanet] The Safaricom money machine
To: benomnta at yahoo.com
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Date: Wednesday, September 15, 2010, 2:53 AM

I'm not really sure what your point is. If I intend to give cash to Otieno, and instead send it to Amondi, that's not the mobile money operator's fault. It's my own fault. The M-PESA menu instructs you to enter the recipient's phone number. What more clarity to you need? (and yes, I think it'd be useful to be able to enter phone
 numbers straight from my directory on my phone). 

By providing an avenue to obtain a reversal of wrongly sent money, the operator has met its obligations. This is not 'cashing in on ignorance'. 

On 15 September 2010 12:44, Barrack Otieno <otieno.barrack at gmail.com> wrote:

In other words they are not non-issues Andrea, to learn you must risk looking silly which is what we are trying here, so when a telco cashes on the citizens ignorance who defends them? that is impunity!

On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <andrea.bohnstedt at ratio-magazine.com> wrote:

Both non-issues, I think: 

For whatever evils you want to blame on Safaricom (global warming? end of civilisation as we know it? feminism?), you can't really blame them for your own inability to enter the phone number of the intended recipient correctly. And I say this as someone who has broken up larger M-PESA payments in two amounts because I was too freaked out that I'd accidentally send the money to the wrong person. 

And deactivated lines: If you want to deactivate your Safcom line, take the money out of your MPESA. Easy. It won't get disconnected by CCK for failure to register it because the registration process for M-PESA doubles up as your SIM card registration. If CCK disconnects your line because you've been found to demand ransom M-PESA payments for abducting kids, you have other problems. 

On 15 September 2010 10:41, robert yawe <robertyawe at yahoo.co.uk> wrote:

Hi,
I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.

When a line with credit is deactivated what happens to the credit?  With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.

 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

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-- 
Barrack O. Otieno
+41767892272
Skype: barrack.otieno

-- 
Andrea Bohnstedt
Publisher
+254 720 960 322 
www.ratio-magazine.com 

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