[kictanet] The Safaricom money machine

Wed Sep 15 13:46:53 EAT 2010

Muchiri,

I did not quote any Telco as i expressed my loud thoughts my comments were
rather Generic, i am still a Safaricom Customer because they respond to my
complaints efficiently,  thank you for for providing some insights into my
questions though.

Best Regards

On Wed, Sep 15, 2010 at 1:39 PM, Muchiri Nyaggah <muchiri at semacraft.com>wrote:

> From a telco perspective, any traffic on the network has a cost to it. An
> undelivered text message costs the telco some resources. These businesses
> are not social enterprises, they exist to provide profitable returns to
> shareholders (in addition to the other social conscious promises they make).
> If the cost will be covered by someone, I don't think you can convince them
> they should bear it.
>
> If all Safaricom is doing, as Barack said, is exploiting the ignorance of
> subscribers, wouldn't that be easily remedied by a continuous 'civic
> education' campaign? Would we then, knowing what charges would be levied and
> why, still require the telco to cover the cost of user errors on their
> network? If the citizens find an operator to be exploitative, they would
> simply jump ship to a competitor as long as CCK creates an environment for
> subscribers to easily change operators without being punished for it.
>
> Some of the charges are irritating but asking telcos to cover the costs of
> my butter fingers maybe a bit unrealistic.
>
> Kind regards,
>
>
>
> *Muchiri* Nyaggah
>
> Director
>
> @muchiri
>
> +254 722 506400
>
> Semacraft.com
>
>
>
>
>
>
>
>
>
>
> On Wed, Sep 15, 2010 at 12:53 PM, Andrea Bohnstedt <
> andrea.bohnstedt at ratio-magazine.com> wrote:
>
>> I'm not really sure what your point is. If I intend to give cash to
>> Otieno, and instead send it to Amondi, that's not the mobile money
>> operator's fault. It's my own fault. The M-PESA menu instructs you to enter
>> the recipient's phone number. What more clarity to you need? (and yes, I
>> think it'd be useful to be able to enter phone numbers straight from my
>> directory on my phone).
>>
>> By providing an avenue to obtain a reversal of wrongly sent money, the
>> operator has met its obligations. This is not 'cashing in on ignorance'.
>>
>> On 15 September 2010 12:44, Barrack Otieno <otieno.barrack at gmail.com>wrote:
>>
>>> In other words they are not non-issues Andrea, to learn you must risk
>>> looking silly which is what we are trying here, so when a telco cashes on
>>> the citizens ignorance who defends them? that is impunity!
>>>
>>> On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <
>>> andrea.bohnstedt at ratio-magazine.com> wrote:
>>>
>>>>  Both non-issues, I think:
>>>>
>>>> For whatever evils you want to blame on Safaricom (global warming? end
>>>> of civilisation as we know it? feminism?), you can't really blame them for
>>>> your own inability to enter the phone number of the intended recipient
>>>> correctly. And I say this as someone who has broken up larger M-PESA
>>>> payments in two amounts because I was too freaked out that I'd accidentally
>>>> send the money to the wrong person.
>>>>
>>>> And deactivated lines: If you want to deactivate your Safcom line, take
>>>> the money out of your MPESA. Easy. It won't get disconnected by CCK for
>>>> failure to register it because the registration process for M-PESA doubles
>>>> up as your SIM card registration. If CCK disconnects your line because
>>>> you've been found to demand ransom M-PESA payments for abducting kids, you
>>>> have other problems.
>>>>
>>>> On 15 September 2010 10:41, robert yawe <robertyawe at yahoo.co.uk> wrote:
>>>>
>>>>> Hi,
>>>>>
>>>>> I have noted that when you send money from mpesa to the wrong number
>>>>> and you request for the transaction to be reversed you do not recover the
>>>>> transaction costs.
>>>>>
>>>>> When a line with credit is deactivated what happens to the credit?
>>>>>  With the banks a new policy requires that funds from inactive accounts need
>>>>> to be remitted to Central Bank.
>>>>>
>>>>>
>>>>>
>>>>> Robert Yawe
>>>>> KAY System Technologies Ltd
>>>>> Phoenix House, 6th Floor
>>>>> P O Box 55806 Nairobi, 00200
>>>>> Kenya
>>>>>
>>>>> Tel: +254722511225, +254202010696
>>>>>
>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>> This message was sent to: andrea.bohnstedt at ratio-magazine.com
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>>>>>
>>>>>
>>>>
>>>>
>>>> --
>>>> Andrea Bohnstedt
>>>> Publisher
>>>> +254 720 960 322
>>>> www.ratio-magazine.com
>>>>
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>>>> This message was sent to: otieno.barrack at gmail.com
>>>> Unsubscribe or change your options at
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>>>>
>>>
>>>
>>> --
>>> Barrack O. Otieno
>>> +41767892272
>>> Skype: barrack.otieno
>>>
>>
>>
>>
>> --
>> Andrea Bohnstedt
>> Publisher
>> +254 720 960 322
>> www.ratio-magazine.com
>>
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>
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-- 
Barrack O. Otieno
+41767892272
Skype: barrack.otieno
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