[kictanet] The Safaricom money machine

[Andrea Bohnstedt]

I'm not really sure what your point is. If I intend to give cash to Otieno,
and instead send it to Amondi, that's not the mobile money operator's fault.
It's my own fault. The M-PESA menu instructs you to enter the recipient's
phone number. What more clarity to you need? (and yes, I think it'd be
useful to be able to enter phone numbers straight from my directory on my
phone).

By providing an avenue to obtain a reversal of wrongly sent money, the
operator has met its obligations. This is not 'cashing in on ignorance'.

On 15 September 2010 12:44, Barrack Otieno <otieno.barrack at gmail.com> wrote:

> In other words they are not non-issues Andrea, to learn you must risk
> looking silly which is what we are trying here, so when a telco cashes on
> the citizens ignorance who defends them? that is impunity!
>
> On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <
> andrea.bohnstedt at ratio-magazine.com> wrote:
>
>> Both non-issues, I think:
>>
>> For whatever evils you want to blame on Safaricom (global warming? end of
>> civilisation as we know it? feminism?), you can't really blame them for your
>> own inability to enter the phone number of the intended recipient correctly.
>> And I say this as someone who has broken up larger M-PESA payments in two
>> amounts because I was too freaked out that I'd accidentally send the money
>> to the wrong person.
>>
>> And deactivated lines: If you want to deactivate your Safcom line, take
>> the money out of your MPESA. Easy. It won't get disconnected by CCK for
>> failure to register it because the registration process for M-PESA doubles
>> up as your SIM card registration. If CCK disconnects your line because
>> you've been found to demand ransom M-PESA payments for abducting kids, you
>> have other problems.
>>
>> On 15 September 2010 10:41, robert yawe <robertyawe at yahoo.co.uk> wrote:
>>
>>> Hi,
>>>
>>> I have noted that when you send money from mpesa to the wrong number and
>>> you request for the transaction to be reversed you do not recover the
>>> transaction costs.
>>>
>>> When a line with credit is deactivated what happens to the credit?  With
>>> the banks a new policy requires that funds from inactive accounts need to be
>>> remitted to Central Bank.
>>>
>>>
>>>
>>> Robert Yawe
>>> KAY System Technologies Ltd
>>> Phoenix House, 6th Floor
>>> P O Box 55806 Nairobi, 00200
>>> Kenya
>>>
>>> Tel: +254722511225, +254202010696
>>>
>>>
>>>
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>>
>>
>> --
>> Andrea Bohnstedt
>> Publisher
>> +254 720 960 322
>> www.ratio-magazine.com
>>
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>> This message was sent to: otieno.barrack at gmail.com
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>>
>
>
> --
> Barrack O. Otieno
> +41767892272
> Skype: barrack.otieno
>



-- 
Andrea Bohnstedt
Publisher
+254 720 960 322
www.ratio-magazine.com
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