I'm not really sure what your point is. If I intend to give cash to Otieno, and instead send it to Amondi, that's not the mobile money operator's fault. It's my own fault. The M-PESA menu instructs you to enter the recipient's phone number. What more clarity to you need? (and yes, I think it'd be useful to be able to enter phone numbers straight from my directory on my phone). <br>
<br>By providing an avenue to obtain a reversal of wrongly sent money, the operator has met its obligations. This is not 'cashing in on ignorance'. <br><br><div class="gmail_quote">On 15 September 2010 12:44, Barrack Otieno <span dir="ltr"><<a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">In other words they are not non-issues Andrea, to learn you must risk looking silly which is what we are trying here, so when a telco cashes on the citizens ignorance who defends them? that is impunity!<br>
<br><div class="gmail_quote"><div><div></div><div class="h5">
On Wed, Sep 15, 2010 at 12:07 PM, Andrea Bohnstedt <span dir="ltr"><<a href="mailto:andrea.bohnstedt@ratio-magazine.com" target="_blank">andrea.bohnstedt@ratio-magazine.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div><div></div><div class="h5">
Both non-issues, I think: <br><br>For whatever evils you want to blame on Safaricom (global warming? end of civilisation as we know it? feminism?), you can't really blame them for your own inability to enter the phone number of the intended recipient correctly. And I say this as someone who has broken up larger M-PESA payments in two amounts because I was too freaked out that I'd accidentally send the money to the wrong person. <br>
<br>And deactivated lines: If you want to deactivate your Safcom line, take the money out of your MPESA. Easy. It won't get disconnected by CCK for failure to register it because the registration process for M-PESA doubles up as your SIM card registration. If CCK disconnects your line because you've been found to demand ransom M-PESA payments for abducting kids, you have other problems. <br>
<br><div class="gmail_quote"><div><div></div><div>On 15 September 2010 10:41, robert yawe <span dir="ltr"><<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div><div></div><div>
<div><div style="font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><div></div><div>Hi,</div><div><br></div><div>I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.</div>
<div><br></div><div>When a line with credit is deactivated what happens to the credit? With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.</div><div><br></div><div>
<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div></div><div></div>
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<br></div></blockquote></div><div><div></div><div class="h5"><br><br clear="all"><br>-- <br>Barrack O. Otieno<br>+41767892272<br>Skype: barrack.otieno<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Andrea Bohnstedt<br>Publisher<br>+254 720 960 322 <br><a href="http://www.ratio-magazine.com">www.ratio-magazine.com</a> <br>