[kictanet] Safaricom: consecutive "short-change" on internet bundles

[Michael Joseph]

Brian:

 

There was a system glitch with a new data billing system that we are
introducing into the network but I believed all the problems were
resolved. I will ask my team to check this specific issue (there may be
more) and sort it out.

 

The new system is called PCRF (don't ask) and is working well in all
other installations but apparently there were two key issues (one of
latency between systems and another an previously unknown Linux bug). We
have resolved these issues but there maybe some back issues still being
dealt with.

 

Regards,

 

Michael

 

CEO

Safaricom Limited

 

________________________________

From: kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke at lists.kictanet.or.ke]
On Behalf Of Brian Munyao Longwe
Sent: Tuesday, September 07, 2010 1:29 PM
To: Michael Joseph
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Safaricom: consecutive "short-change" on internet
bundles

 

Yesterday I loaded 500shs airtime onto my internet modem and used the
"Mobile Partner" application to order a 100Mb bundle, after not getting
any response I clicked the 100Mb button again. After no response I shut
down the application, unplugged the modem, plugged it back in and
reopened the application. I received a text confirmation that I had
"Limited Data Allowance 80Mb" I had urgent uploads to do so I proceeded
to use this.

Today, after running out, I loaded 500sh airtime, clicked on 100mb ....
same as yesterday, nothing, clicked again, nothing; went through same
procedure and received same "Limited Data Allowance 80Mb"

I find this very strange in that these problems are happenning more
than24 hours apart - and especially because I requested the 100Mb option
but it seems to have charged me for the 40Mb option (which I assume
costs 250/=)

Befuddled, is there a system glitch?

Brian

-- 
Brian Munyao Longwe
e-mail: blongwe at gmail.com
cell:  + 254 722 518 744
blog : http://zinjlog.blogspot.com
meta-blog: http://mashilingi.blogspot.com


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