<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0mm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 90.0pt 72.0pt 90.0pt;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Brian:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>There was a system glitch with a new data
billing system that we are introducing into the network but I believed all the
problems were resolved. I will ask my team to check this specific issue (there
may be more) and sort it out.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The new system is called PCRF (don’t
ask) and is working well in all other installations but apparently there were
two key issues (one of latency between systems and another an previously
unknown Linux bug). We have resolved these issues but there maybe some back
issues still being dealt with.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy'>Regards,</span></font><font color=navy><span
style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy'>Michael<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><i><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy;font-style:italic'>CEO<o:p></o:p></span></font></i></p>
<p class=MsoNormal><i><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy;font-style:italic'>Safaricom Limited</span></font></i><font
color=navy><span style='color:navy'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mjoseph=safaricom.co.ke@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Brian Munyao Longwe<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, September 07, 2010
1:29 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Michael Joseph<br>
<b><span style='font-weight:bold'>Cc:</span></b> KICTAnet ICT Policy
Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> [kictanet] Safaricom:
consecutive "short-change" on internet bundles</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Yesterday I loaded 500shs airtime onto my internet modem and used the
"Mobile Partner" application to order a 100Mb bundle, after not
getting any response I clicked the 100Mb button again. After no response I shut
down the application, unplugged the modem, plugged it back in and reopened the
application. I received a text confirmation that I had "Limited Data
Allowance 80Mb" I had urgent uploads to do so I proceeded to use this.<br>
<br>
Today, after running out, I loaded 500sh airtime, clicked on 100mb .... same as
yesterday, nothing, clicked again, nothing; went through same procedure and
received same "Limited Data Allowance 80Mb"<br>
<br>
I find this very strange in that these problems are happenning more than24
hours apart - and especially because I requested the 100Mb option but it seems
to have charged me for the 40Mb option (which I assume costs 250/=)<br>
<br>
Befuddled, is there a system glitch?<br>
<br>
Brian<br>
<br>
-- <br>
Brian Munyao Longwe<br>
e-mail: <a href="mailto:blongwe@gmail.com">blongwe@gmail.com</a><br>
cell: + 254 722 518 744<br>
blog : <a href="http://zinjlog.blogspot.com">http://zinjlog.blogspot.com</a><br>
meta-blog: <a href="http://mashilingi.blogspot.com">http://mashilingi.blogspot.com</a><o:p></o:p></span></font></p>
</div>
<DIV><STRONG>Note:</STRONG></DIV>
<DIV><SPAN lang=EN-GB
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: green; FONT-FAMILY: 'Century Gothic'">All
emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/Emailtermsandconditions"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
policy. </SPAN>
<HR>
</DIV>
<IMG
src="http://www.safaricom.co.ke/fileadmin/resources/downloads/SafBanner.gif"> </SPAN></B><EM>
</EM>
<DIV></DIV>
</body>
</html>