[kictanet] The big Kwaheri: reflecting on 10 years on the MJ 10 yr safari and his-tory - day 1

[waudo siganga]

Hi MM, Listers - What impresses me about MJ from interaction on
the list is his attention to detail. I think that is the defining
hallmark of a great CEO, not just the macro-management stuff. I
have seen all shades of  complaints made on the list - as would
be expected in any business venture -  and they were taken care
of. Personally I had an issue a couple of years ago with my
prepaid line and when I threw it on the list about 7 p.m. someone
called me about half an hour later and the issue was resolved
promptly. I wish him well in his new exploits and I challenge
other CEOs of major ICT companies to subscribe to this list.

Kind Regards,
Waudo
On Sun, 10 Oct 2010 09:58 +0300, "muriuki mureithi"
<mureithi at summitstrategies.co.ke> wrote:

Hi Listers

As you are aware , Michael  Joseph (MJ) leaves the office of CEO
on 31^st  of this  month after a 10 year  career at Safaricom. As
is tradition,  we at KICTAnet  bid our members   welcome/
farewell  and certainly  this list is the tool of choice
supplemented by a bash when feasible . this is what we want to do
starting now – from 10 hrs today the 10^th day of the 10^th month
of the 10 year of the new century  we wish to take just 10 days
to reflect on the MJ’s 10 year safari ---- . As usual we expect
fair and candid thoughts from our hearts and mind and the daily
prompting questions will provide a structure for our discussion

we shall present your candid views in style to MJ  at a suitable
time  shortly after the closure of the  list discussion----


To kick-start discussion , first let’s look  back over your
shoulder -  just recall when he landed in Nairobi in June 2000
and went to work on/at Safaricom. At 17k customers , with barely
9 base stations , the operator was the smallest  and in the eyes
of the  potential  consumer, an appendage of the towering TKL of
the day .  that was then , it’s no more


·         What still lingers in your mind of  MJ early days at
Safaricom, his interaction with you , the customers , the media,
the regulator , competition etc?

·         What factors   shaped MJ’s and Safaricom’s  destiny –
did he create the opportunities or was he just smart enough to
take advantage  of the situation?

·         In juggling between  competing technologies, customer
expectation, staff demands, government, market competition, what
strikes you as MJ’s  character  that produces the results we see

·         What do you think he could have done differently?

·         What actions did  MJ take then that are still
inexplicable and  you   would want MJ to explain now?




cheers


Muriuki Mureithi


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