[kictanet] Need for BPO sector re-alignment?

[godera at skyweb.co.ke]

Sorry I also forgot the involvement of Ministry of Immigration in the IGAC
committee... 
Quoting godera at skyweb.co.ke:

> 
> Hi Sean,
> 
> I guess this is already happening and is in the evolving stage so this
> discussion would be very useful.
> There is an Inter-Governmental Agencies Committee comprising of BPO/ITES
> Working
> Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet to
> participate),Min Of Labour and EPZA,. The group meets twice a month and it do
> do
> the things so far raised in this discussion.
> It is only collectively that we can drive this industry in the right
> direction.
> It is a start although I get wary sometimes of lifespan of "committees". 
> But we have to start somewhere and help things to evolve in the right
> direction.
> 
> Kind regards,
> 
> Gilda
>     
> Quoting Sean Moroney <seanm at aitecafrica.com>:
> 
> > Hi Edwin,
> > 
> >  
> > 
> > You are pushing the discussion in the right direction, but it needs to go
> > much further than a communiqué or strategy. What Kenya needs is a
> > Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on
> which
> > all the bodies you mention below are represented and through which all
> > national BPO development efforts are co-ordinated on an on-going basis. I
> > believe the BPO Society is currently in the process of reconstituting
> itself
> > so while it is doing that why not make it the PP body everyone works
> > through? Then capacity can be developed to facilitate and co-ordinate all
> > national outsourcing strategy, capacity-building, marketing etc. (What do
> > you think, Raychelle?)
> > 
> >  
> > 
> > This is my “outsider’s” view, based to some extent on the Malaysian
> > experience Bobby Varanasi, as well as the South African BePESA initiative
> > that Pumela Salela shared with us at the Outsourcing and Contact centre
> > Conference back in November. (I’m copying Bobby in on this in case he has
> > any other advice to add.)
> > 
> >  
> > 
> >  Regards,
> > 
> >  
> > 
> > Sean
> > 
> >  
> > 
> > Sean Moroney
> > Chairman
> > AITEC Africa
> > seanm at aitecafrica.com
> > UK Tel: +44(0)1480-880774
> > UK Fax: +44(0)1480-880765
> > UK Mobile: +44(0)7973-499224
> > Kenya Mobile: +254(0)721-845674
> > Mozambique Mobile: +258-82-820880583
> > Nigeria Mobile: +234(0)802-0571766
> > SA Mobile: +27(0)724-577887
> > Skype: seanmoroney
> > www.aitecafrica.com 
> > 
> >  
> > 
> > From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
> > [mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
> > Behalf Of Edwin Onchari
> > Sent: 07 October 2010 10:41
> > To: seanm at aitecafrica.com
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: [kictanet] Need for BPO sector re-alignment?
> > 
> >  
> > 
> > Dear Listers and passionate BPO industry practitioners,
> > 
> >  
> > 
> > In recent constructive discussions on the state of the BPO sector in
> Kenya,
> > and how this will impact the contribution to realizing our Vision 2030
> > goals, one thing clearly emerged. As a country, we have a fragmented
> > strategy of creating a sustainable industry.
> > 
> >  
> > 
> > I strongly feel that we need to a have a joint communiqué (re-aligning of
> > strategies) from the following and any other agency that has/should have
> BPO
> > as part of its TORs:
> > 
> >  
> > 
> > 1.       Kenya ICT Board (The line ministry and supporting agencies such
> as
> > CCK)
> > 
> > 2.       KenInvest
> > 
> > 3.       OPM- BPO/ITES working group
> > 
> > 4.       Brand Kenya
> > 
> > 5.       Vision 2030 secretariat
> > 
> > 6.       The Kenya BPO Society – and by membership extension; KEPSA
> > 
> > 7.       Any other auxiliary industry/government agencies
> > 
> >  
> > 
> > It is imperative that we have a unified, well thought through, strategy
> for
> > the sector if we were to achieve much.
> > 
> >  
> > 
> > This call is in the back-drop of many industry start-ups and auxiliary
> > service providers, either shutting shop altogether, or suspending BPO
> > departments in their operations (over 40 start-ups have shut down in the
> > last 4 years with a potential loss of 5000 direct jobs).
> > 
> >  
> > 
> > What are your thoughts?
> > 
> >  
> > 
> > Kind regards,
> > 
> >  
> > 
> > Edwin 
> > 
> >  
> > 
> > Being on par in terms of price and quality only gets you into the
> > game.Service wins the game.
> > TONY ALESSANDRA
> > 
> >  
> > 
> > 
> 
> 
> 
> 
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