[kictanet] Need for BPO sector re-alignment?

[godera at skyweb.co.ke]

Hi Sean,

I guess this is already happening and is in the evolving stage so this
discussion would be very useful.
There is an Inter-Governmental Agencies Committee comprising of BPO/ITES Working
Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet to
participate),Min Of Labour and EPZA,. The group meets twice a month and it do do
the things so far raised in this discussion.
It is only collectively that we can drive this industry in the right direction.
It is a start although I get wary sometimes of lifespan of "committees". 
But we have to start somewhere and help things to evolve in the right direction.

Kind regards,

Gilda
    
Quoting Sean Moroney <seanm at aitecafrica.com>:

> Hi Edwin,
> 
>  
> 
> You are pushing the discussion in the right direction, but it needs to go
> much further than a communiqué or strategy. What Kenya needs is a
> Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on which
> all the bodies you mention below are represented and through which all
> national BPO development efforts are co-ordinated on an on-going basis. I
> believe the BPO Society is currently in the process of reconstituting itself
> so while it is doing that why not make it the PP body everyone works
> through? Then capacity can be developed to facilitate and co-ordinate all
> national outsourcing strategy, capacity-building, marketing etc. (What do
> you think, Raychelle?)
> 
>  
> 
> This is my “outsider’s” view, based to some extent on the Malaysian
> experience Bobby Varanasi, as well as the South African BePESA initiative
> that Pumela Salela shared with us at the Outsourcing and Contact centre
> Conference back in November. (I’m copying Bobby in on this in case he has
> any other advice to add.)
> 
>  
> 
>  Regards,
> 
>  
> 
> Sean
> 
>  
> 
> Sean Moroney
> Chairman
> AITEC Africa
> seanm at aitecafrica.com
> UK Tel: +44(0)1480-880774
> UK Fax: +44(0)1480-880765
> UK Mobile: +44(0)7973-499224
> Kenya Mobile: +254(0)721-845674
> Mozambique Mobile: +258-82-820880583
> Nigeria Mobile: +234(0)802-0571766
> SA Mobile: +27(0)724-577887
> Skype: seanmoroney
> www.aitecafrica.com 
> 
>  
> 
> From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
> [mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
> Behalf Of Edwin Onchari
> Sent: 07 October 2010 10:41
> To: seanm at aitecafrica.com
> Cc: KICTAnet ICT Policy Discussions
> Subject: [kictanet] Need for BPO sector re-alignment?
> 
>  
> 
> Dear Listers and passionate BPO industry practitioners,
> 
>  
> 
> In recent constructive discussions on the state of the BPO sector in Kenya,
> and how this will impact the contribution to realizing our Vision 2030
> goals, one thing clearly emerged. As a country, we have a fragmented
> strategy of creating a sustainable industry.
> 
>  
> 
> I strongly feel that we need to a have a joint communiqué (re-aligning of
> strategies) from the following and any other agency that has/should have BPO
> as part of its TORs:
> 
>  
> 
> 1.       Kenya ICT Board (The line ministry and supporting agencies such as
> CCK)
> 
> 2.       KenInvest
> 
> 3.       OPM- BPO/ITES working group
> 
> 4.       Brand Kenya
> 
> 5.       Vision 2030 secretariat
> 
> 6.       The Kenya BPO Society – and by membership extension; KEPSA
> 
> 7.       Any other auxiliary industry/government agencies
> 
>  
> 
> It is imperative that we have a unified, well thought through, strategy for
> the sector if we were to achieve much.
> 
>  
> 
> This call is in the back-drop of many industry start-ups and auxiliary
> service providers, either shutting shop altogether, or suspending BPO
> departments in their operations (over 40 start-ups have shut down in the
> last 4 years with a potential loss of 5000 direct jobs).
> 
>  
> 
> What are your thoughts?
> 
>  
> 
> Kind regards,
> 
>  
> 
> Edwin 
> 
>  
> 
> Being on par in terms of price and quality only gets you into the
> game.Service wins the game.
> TONY ALESSANDRA
> 
>  
> 
> 




-------------------------------------------------
This mail sent through IMP: http://horde.org/imp/