[kictanet] Need for BPO sector re-alignment?

Thu Oct 7 15:02:16 EAT 2010

Hi Gilda,

Any input from Vision 2030 secretariat in the committee? Any plans to get
input from the industry body, operators, training institutions, support
services providers, etc?

Edwin

Being on par in terms of price and quality only gets you into the
game.Service wins the game.
TONY ALESSANDRA

-----Original Message-----
From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of godera at skyweb.co.ke
Sent: Thursday, October 07, 2010 3:02 PM
To: Edwin
Cc: 'Raychelle Injete'; 'KICTAnet ICT Policy Discussions'; 'Bobby Varanasi'
Subject: Re: [kictanet] Need for BPO sector re-alignment?

Sorry I also forgot the involvement of Ministry of Immigration in the IGAC
committee... 
Quoting godera at skyweb.co.ke:

> 
> Hi Sean,
> 
> I guess this is already happening and is in the evolving stage so this
> discussion would be very useful.
> There is an Inter-Governmental Agencies Committee comprising of BPO/ITES
> Working
> Group,KICTB,KenInvest,EPC,Min of Finance,Brand Kenya (was invited but yet
to
> participate),Min Of Labour and EPZA,. The group meets twice a month and it
do
> do
> the things so far raised in this discussion.
> It is only collectively that we can drive this industry in the right
> direction.
> It is a start although I get wary sometimes of lifespan of "committees". 
> But we have to start somewhere and help things to evolve in the right
> direction.
> 
> Kind regards,
> 
> Gilda
>     
> Quoting Sean Moroney <seanm at aitecafrica.com>:
> 
> > Hi Edwin,
> > 
> >  
> > 
> > You are pushing the discussion in the right direction, but it needs to
go
> > much further than a communiqué or strategy. What Kenya needs is a
> > Public-Private Outsourcing Pinnacle Organisation (Outsource Kenya?) on
> which
> > all the bodies you mention below are represented and through which all
> > national BPO development efforts are co-ordinated on an on-going basis.
I
> > believe the BPO Society is currently in the process of reconstituting
> itself
> > so while it is doing that why not make it the PP body everyone works
> > through? Then capacity can be developed to facilitate and co-ordinate
all
> > national outsourcing strategy, capacity-building, marketing etc. (What
do
> > you think, Raychelle?)
> > 
> >  
> > 
> > This is my “outsider’s” view, based to some extent on the Malaysian
> > experience Bobby Varanasi, as well as the South African BePESA
initiative
> > that Pumela Salela shared with us at the Outsourcing and Contact centre
> > Conference back in November. (I’m copying Bobby in on this in case he
has
> > any other advice to add.)
> > 
> >  
> > 
> >  Regards,
> > 
> >  
> > 
> > Sean
> > 
> >  
> > 
> > Sean Moroney
> > Chairman
> > AITEC Africa
> > seanm at aitecafrica.com
> > UK Tel: +44(0)1480-880774
> > UK Fax: +44(0)1480-880765
> > UK Mobile: +44(0)7973-499224
> > Kenya Mobile: +254(0)721-845674
> > Mozambique Mobile: +258-82-820880583
> > Nigeria Mobile: +234(0)802-0571766
> > SA Mobile: +27(0)724-577887
> > Skype: seanmoroney
> > www.aitecafrica.com 
> > 
> >  
> > 
> > From: kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke
> > [mailto:kictanet-bounces+seanm=aitecafrica.com at lists.kictanet.or.ke] On
> > Behalf Of Edwin Onchari
> > Sent: 07 October 2010 10:41
> > To: seanm at aitecafrica.com
> > Cc: KICTAnet ICT Policy Discussions
> > Subject: [kictanet] Need for BPO sector re-alignment?
> > 
> >  
> > 
> > Dear Listers and passionate BPO industry practitioners,
> > 
> >  
> > 
> > In recent constructive discussions on the state of the BPO sector in
> Kenya,
> > and how this will impact the contribution to realizing our Vision 2030
> > goals, one thing clearly emerged. As a country, we have a fragmented
> > strategy of creating a sustainable industry.
> > 
> >  
> > 
> > I strongly feel that we need to a have a joint communiqué (re-aligning
of
> > strategies) from the following and any other agency that has/should have
> BPO
> > as part of its TORs:
> > 
> >  
> > 
> > 1.       Kenya ICT Board (The line ministry and supporting agencies such
> as
> > CCK)
> > 
> > 2.       KenInvest
> > 
> > 3.       OPM- BPO/ITES working group
> > 
> > 4.       Brand Kenya
> > 
> > 5.       Vision 2030 secretariat
> > 
> > 6.       The Kenya BPO Society – and by membership extension; KEPSA
> > 
> > 7.       Any other auxiliary industry/government agencies
> > 
> >  
> > 
> > It is imperative that we have a unified, well thought through, strategy
> for
> > the sector if we were to achieve much.
> > 
> >  
> > 
> > This call is in the back-drop of many industry start-ups and auxiliary
> > service providers, either shutting shop altogether, or suspending BPO
> > departments in their operations (over 40 start-ups have shut down in the
> > last 4 years with a potential loss of 5000 direct jobs).
> > 
> >  
> > 
> > What are your thoughts?
> > 
> >  
> > 
> > Kind regards,
> > 
> >  
> > 
> > Edwin 
> > 
> >  
> > 
> > Being on par in terms of price and quality only gets you into the
> > game.Service wins the game.
> > TONY ALESSANDRA
> > 
> >  
> > 
> > 
> 
> 
> 
> 
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