[kictanet] Need for BPO sector re-alignment?

[Edwin Onchari]

Hi Esther,

 

We have duplicated efforts in several agencies, that if pooled/collaborated,
I believe can leapfrog us back on track (we are way off). It will be sad
indeed to see many more upcoming sector players fold because we do not have
support structures in place.

 

In recent times (as an example), several private firms have established
training programs for the BPO/ITES sector (critical in capacity building)
offering various training programs to our young country men and women. The
flaw in these undertakings, however, has been that there is no regulatory
framework to govern and monitor their program offerings to ensure that
students get a decent ROI (Standards in the training,  opportunities for
placement, etc). Efforts by your team at the Skills Taskforce and elsewhere
should and must be a part of the industry strategy, else, we train hundreds
of thousands of our youth – with nowhere to apply their newly acquired
skills (all the BPO/ITES operators would have shut down anyway).

 

We owe it to the next generation(s) to deliver on this promise.

 

My thoughts,

 

Edwin 

 

Being on par in terms of price and quality only gets you into the
game.Service wins the game.
TONY ALESSANDRA

 

From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On
Behalf Of ESTHER MUCHIRI
Sent: Thursday, October 07, 2010 1:15 PM
To: Edwin
Cc: 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Need for BPO sector re-alignment?

 

Great suggestion Edwin! Re-alignment is a must, and the first step is for us
to broaden our thinking from BPO to ITES (which includes BPO). 

 

The story in today’s daily Nation on the upcoming ICT Technolopis in
Machakos country is enough stimulus for the industry to shape up


 

 

Esther

 

 

 

===================================

Esther W. Muchiri

Tel: +254-20-2394420; Cell: +254-724-164346; +254-733-720-619

 

"The future belongs to those who believe the beauty of their dreams.". 

-- Eleanor Roosevelt

 

From: kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+emuchiri=andestbites.com at lists.kictanet.or.ke] On
Behalf Of Edwin Onchari
Sent: Thursday, October 07, 2010 11:41 AM
To: emuchiri at andestbites.com
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Need for BPO sector re-alignment?

 

Dear Listers and passionate BPO industry practitioners,

 

In recent constructive discussions on the state of the BPO sector in Kenya,
and how this will impact the contribution to realizing our Vision 2030
goals, one thing clearly emerged. As a country, we have a fragmented
strategy of creating a sustainable industry.

 

I strongly feel that we need to a have a joint communiqué (re-aligning of
strategies) from the following and any other agency that has/should have BPO
as part of its TORs:

 

1.       Kenya ICT Board (The line ministry and supporting agencies such as
CCK)

2.       KenInvest

3.       OPM- BPO/ITES working group

4.       Brand Kenya

5.       Vision 2030 secretariat

6.       The Kenya BPO Society – and by membership extension; KEPSA

7.       Any other auxiliary industry/government agencies

 

It is imperative that we have a unified, well thought through, strategy for
the sector if we were to achieve much.

 

This call is in the back-drop of many industry start-ups and auxiliary
service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the
last 4 years with a potential loss of 5000 direct jobs).

 

What are your thoughts?

 

Kind regards,

 

Edwin 

 

Being on par in terms of price and quality only gets you into the
game.Service wins the game.
TONY ALESSANDRA

 

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