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<p class=MsoNormal><span style='color:#1F497D'>Hi Esther,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We have duplicated efforts in
several agencies, that if pooled/collaborated, I believe can leapfrog us back
on track (we are way off). It will be sad indeed to see many more upcoming
sector players fold because we do not have support structures in place.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>In recent times (as an example),
several private firms have established training programs for the BPO/ITES
sector (critical in capacity building) offering various training programs to our
young country men and women. The flaw in these undertakings, however, has been
that there is no regulatory framework to govern and monitor their program
offerings to ensure that students get a decent ROI (Standards in the training, opportunities
for placement, etc). Efforts by your team at the Skills Taskforce and elsewhere
should and must be a part of the industry strategy, else, we train hundreds of
thousands of our youth – with nowhere to apply their newly acquired
skills (all the BPO/ITES operators would have shut down anyway).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We owe it to the next generation(s)
to deliver on this promise.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>My thoughts,<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Edwin <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><i><span style='color:#003399'>Being on par in terms of
price and quality only gets you into the game.Service wins the game.</span></i><span
style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>ESTHER MUCHIRI<br>
<b>Sent:</b> Thursday, October 07, 2010 1:15 PM<br>
<b>To:</b> Edwin<br>
<b>Cc:</b> 'KICTAnet ICT Policy Discussions'<br>
<b>Subject:</b> Re: [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Great
suggestion Edwin! Re-alignment is a must, and the first step is for us to
broaden our thinking from BPO to ITES (which includes BPO). <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>The
story in today’s daily Nation on the upcoming ICT Technolopis in Machakos
country is enough stimulus for the industry to shape up…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'>Esther<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal>===================================<o:p></o:p></p>
<p class=MsoNormal><b><span style='font-family:"Cambria","serif"'>Esther W.
Muchiri<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-family:"Cambria","serif"'>Tel:
+254-20-2394420; Cell: +254-724-164346; +254-733-720-619<o:p></o:p></span></p>
<p class=MsoNormal><i><span style='font-family:"Cambria","serif";color:#C00000'><o:p> </o:p></span></i></p>
<p class=MsoNormal><i><span style='font-family:"Cambria","serif";color:#C00000'>"The
future belongs to those who believe the beauty of their dreams.". <o:p></o:p></span></i></p>
<p class=MsoNormal>-- Eleanor Roosevelt<o:p></o:p></p>
</div>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Bookman Old Style","serif"'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+emuchiri=andestbites.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>Edwin Onchari<br>
<b>Sent:</b> Thursday, October 07, 2010 11:41 AM<br>
<b>To:</b> emuchiri@andestbites.com<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Need for BPO sector re-alignment?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Dear Listers and passionate BPO industry practitioners,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>In recent constructive discussions on the state of the BPO
sector in Kenya, and how this will impact the contribution to realizing our
Vision 2030 goals, one thing clearly emerged. As a country, we have a
fragmented strategy of creating a sustainable industry.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I strongly feel that we need to a have a joint communiqué
(re-aligning of strategies) from the following and any other agency that
has/should have BPO as part of its TORs:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Kenya ICT Board (The line ministry and supporting
agencies such as CCK)<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>KenInvest<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>OPM- BPO/ITES working group<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Brand Kenya<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Vision 2030 secretariat<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>The Kenya BPO Society – and by membership
extension; KEPSA<o:p></o:p></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='mso-list:Ignore'>7.<span style='font:7.0pt "Times New Roman"'>
</span></span><![endif]>Any other auxiliary industry/government agencies<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>It is imperative that we have a unified, well thought
through, strategy for the sector if we were to achieve much.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This call is in the back-drop of many industry start-ups and
auxiliary service providers, either shutting shop altogether, or suspending BPO
departments in their operations (over 40 start-ups have shut down in the last 4
years with a potential loss of 5000 direct jobs).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>What are your thoughts?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Kind
regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal>Edwin <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><i><span style='color:#003399'>Being on par in terms of
price and quality only gets you into the game.Service wins the game.</span></i><span
style='color:#003399'><br>
TONY ALESSANDRA<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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