[kictanet] Out sourcing; where does Kenya stand

[robert yawe]

Hi,

As Edwin says we need to see more than just lip service from the GOK, I have 
also mentioned before that we need to see action such as a single toll free 0800 
number to reach all government offices and agencies.   This will mean that the 
GOK puts up a contact centre, standardise their websites so that there is a 
level of harmonisation on how information is presented.

The National Data Centre recently advertised for in the press recently is a move 
in the right direction but we need to see more.  For BPO is take route we need 
to generate 80% of the business locally, the foreign component is called the 
icing on the cake, eating icing alone can load to all kinds of problems like 
took decay, as it goes straight to the bottom line as the local contracts 
already meet the operations overhead.

As I wrote before and I repeat again Kenya is the ideal destination for 
provision of BPO services to companies and governments in the East African 
region.  I wish we can be able to convince companies like Orange/Telkom and 
Nairobi water to outsource some of their functions.

As a country we started the BPO business on the wrong footing which is why the 
players in the industry kept crying about costs of international bandwidth, 
providing outsourcing services to Kenya Power or Min, of Communications does not 
require international connectivity, just an efficient peering point.  

It is myopic to think that we can take highly educated Kenyan graduates, unless 
it is during the pre graduation period, and have them work in the BPO sector 
unless you are confirming that our degrees are equivalent to an "O" 
level Cambridge certificate.  If that is the government's strategy then forget 
2030, we might as well just call the joint leaders of the UK together with the 
Queen and hand over our sovereignty as we shall be continuing the 
back peddling that  began in 1963.  We for a short while enjoyed a forward 
movement based on the momentum we had but soon after the gradient has been 
taking toll.

All the leading BPO destinations apply the pareto rule which is why Indian 
companies can counter the USA directive about re-shoring of BPO services by 
setting up in the USA, this is only possible because of the local business in 
India.  I ask you to read the book Bangalore Tigers to get a better 
understanding on what it takes to profit from the BPO business it is very 
different from calling tourists to see animals in the wild that we have never 
even feed.

Where does Kenya stand? Dead in the water (please lets call a spade and spade)

Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696




________________________________
From: "bitange at jambo.co.ke" <bitange at jambo.co.ke>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Sat, 2 October, 2010 22:34:10
Subject: Re: [kictanet] Out sourcing; where does Kenya stand

Fibre Landed in Kenya just last year.  We do not have the facility to incubate 
upcoming enterprises or attract large IT Investors.  We are still developing 
capacity.  To go to market one has to have the product.  GOK is aggressively 
digitalizing all its registries to encourage new applications.  GOK has invested 
heavily on the ICT infrastructure.

If we truely want to succeed and move ICT to another level, such negative energy 
is the last thing we need.  Having made his criticism, perhaps Edwin should 
elaborate what he would have done under the circumstances or what he considers 
to be the right track to achieving vision 2030.

Ndemo.



Sent from my BlackBerry®

-----Original Message-----
From: "Edwin Onchari" <eonchari at lynxbits.com>
Sender: kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke
Date: Fri, 1 Oct 2010 22:54:04 
To: <bitange at jambo.co.ke>
Cc: 'KICTAnet ICT Policy Discussions'<kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] Out sourcing; where does Kenya stand

_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: bitange at jambo.co.ke
Unsubscribe or change your options at 
http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke

_______________________________________________
kictanet mailing list
kictanet at lists.kictanet.or.ke
http://lists.kictanet.or.ke/mailman/listinfo/kictanet

This message was sent to: robertyawe at yahoo.co.uk
Unsubscribe or change your options at 
http://lists.kictanet.or.ke/mailman/options/kictanet/robertyawe%40yahoo.co.uk



      
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20101003/4e5da4a0/attachment.htm>