<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div></div><div>Hi,</div><div><br></div><div>As Edwin says we need to see more than just lip service from the GOK, I have also mentioned before that we need to see action such as a single toll free 0800 number to reach all government offices and agencies. This will mean that the GOK puts up a contact centre, standardise their websites so that there is a level of harmonisation on how information is presented.</div><div><br></div><div>The National Data Centre recently advertised for in the press recently is a move in the right direction but we need to see more. For BPO is take route we need to generate 80% of the business locally, the foreign component is called the icing on the cake, eating icing alone can load to all kinds of problems like took decay, as it
goes straight to the bottom line as the local contracts already meet the operations overhead.</div><div><br></div><div>As I wrote before and I repeat again Kenya is the ideal destination for provision of BPO services to companies and governments in the East African region. I wish we can be able to convince companies like Orange/Telkom and Nairobi water to outsource some of their functions.</div><div><br></div><div>As a country we started the BPO business on the wrong footing which is why the players in the industry kept crying about costs of international bandwidth, providing outsourcing services to Kenya Power or Min, of Communications does not require international connectivity, just an efficient peering point. </div><div><br></div><div>It is myopic to think that we can take highly educated Kenyan graduates, unless it is during the pre graduation period, and have them work in the BPO sector unless you are confirming that our degrees are
equivalent to an "O" level Cambridge certificate. If that is the government's strategy then forget 2030, we might as well just call the joint leaders of the UK together with the Queen and hand over our sovereignty as we shall be continuing the back peddling that began in 1963. We for a short while enjoyed a forward movement based on the momentum we had but soon after the gradient has been taking toll.</div><div><br></div><div>All the leading BPO destinations apply the pareto rule which is why Indian companies can counter the USA directive about re-shoring of BPO services by setting up in the USA, this is only possible because of the local business in India. I ask you to read the book Bangalore Tigers to get a better understanding on what it takes to profit from the BPO business it is very different from calling tourists to see animals in the wild that we have never even
feed.</div><div><br></div><div>Where does Kenya stand? Dead in the water (please lets call a spade and spade)</div><div><br></div><div>Regards<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:arial, helvetica, sans-serif;font-size:13px"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> "bitange@jambo.co.ke" <bitange@jambo.co.ke><br><b><span style="font-weight: bold;">To:</span></b> robertyawe@yahoo.co.uk<br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Sat, 2 October, 2010 22:34:10<br><b><span style="font-weight:
bold;">Subject:</span></b> Re: [kictanet] Out sourcing; where does Kenya stand<br></font><br>Fibre Landed in Kenya just last year. We do not have the facility to incubate upcoming enterprises or attract large IT Investors. We are still developing capacity. To go to market one has to have the product. GOK is aggressively digitalizing all its registries to encourage new applications. GOK has invested heavily on the ICT infrastructure.<br><br>If we truely want to succeed and move ICT to another level, such negative energy is the last thing we need. Having made his criticism, perhaps Edwin should elaborate what he would have done under the circumstances or what he considers to be the right track to achieving vision 2030.<br><br>Ndemo.<br><br><br> <br>Sent from my BlackBerry®<br><br>-----Original Message-----<br>From: "Edwin Onchari" <<a ymailto="mailto:eonchari@lynxbits.com"
href="mailto:eonchari@lynxbits.com">eonchari@lynxbits.com</a>><br>Sender: kictanet-bounces+bitange=<a ymailto="mailto:jambo.co.ke@lists.kictanet.or.ke" href="mailto:jambo.co.ke@lists.kictanet.or.ke">jambo.co.ke@lists.kictanet.or.ke</a><br>Date: Fri, 1 Oct 2010 22:54:04 <br>To: <<a ymailto="mailto:bitange@jambo.co.ke" href="mailto:bitange@jambo.co.ke">bitange@jambo.co.ke</a>><br>Cc: 'KICTAnet ICT Policy Discussions'<<a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>><br>Subject: Re: [kictanet] Out sourcing; where does Kenya stand<br><br>_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>This message was sent to: <a ymailto="mailto:bitange@jambo.co.ke" href="mailto:bitange@jambo.co.ke">bitange@jambo.co.ke</a><br>Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/bitange%40jambo.co.ke</a><br><br>_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br><br>This message was sent to: <a ymailto="mailto:robertyawe@yahoo.co.uk" href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a><br>Unsubscribe or change your options at <a
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