[kictanet] 3G My foot

Tue Mar 9 10:43:41 EAT 2010

Brian,

I echo your frustration on 3G at home... It's quite something (when it
works) :( however the last time I made an attempt to contact customer
support I was in a bind since i'm an Zain. Do they have a universal helpline
for Data users who are not on Safaricom? the long and short of it is I had
to get someone who works there to get someone else to get a techie to call
me back and then I got some help. My big question is what about "Wanjiku and
the Watus?" who do not know that someone who will tell someone to get you
some support?

SammyG

On Tue, Mar 9, 2010 at 9:10 AM, Tony Wainaina <awainaina at gmail.com> wrote:

> Hi,
>
> Bob,
>
> How is the connectivity now. Please let me know if the connectivity problem
> was resolved..! i am almost signing a contract with safaricom for
> connectivity in south C. This is of great concern to me.
>
> Regards
>
>
>
> On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <blongwe at gmail.com> wrote:
>
>> Bob,
>>
>> I'll send you the email privately of someone who can help, sorry about
>> your woes, but having provided Internet services for over 11yrs I know that
>> tweaking and optimization is a critical aspect for any service provider, but
>> customer service are not always effective in liaisong with the engineers
>> responsible, bear with them and give them a chance to do their job (the
>> engineers)
>>
>> :-)
>>
>> Mblayo
>>
>> Sent from my iPhone
>>
>> On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>>
>> Hi,
>>
>> I have talked to them and all we get are promises, I have raised this
>> issue multiple times over the past 6 months with no progress.
>>
>> What is more annoying is that this problem is with all the providers, I
>> wonder who monitors there network coverage especially when their
>> advertisements indicate that nairobi is fully covered.  At least you and I
>> can call and explain the technical details to the techies are the providers
>> but what about wanjiku?
>>
>> Regards
>>
>> PS.  Kenya must be the easiest place to do business where the client
>> actually analysis your problems and even provides solutions for free.
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>>
>> ------------------------------
>> *From:* Brian Longwe <blongwe at gmail.com>
>> *To:* robert yawe <robertyawe at yahoo.co.uk>
>> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
>> *Sent:* Mon, 8 March, 2010 12:15:02
>> *Subject:* Re: [kictanet] 3G My foot
>>
>> Hi Robert,
>>
>> I sympathize with you. I have had similar problems with Safaricoms 3G
>> service in my residential area, but when I engaged with Safaricoms tech
>> personnel And reported the issues, I was amazed at the speedy response and
>> quick turnaround in terms of optimizing the 3g in my area (it took less than
>> 1hr to solve a problem that had been hounding myself and others in the same
>> area for 4 days).
>>
>> I would suggest that you get in touch with their support, provide them
>> with detailed information regarding the problem, eg latency between packets
>> on a traceroute, GPS coordinates of your location etc...
>>
>> Best regards,
>>
>> Mblayo
>>
>> Sent from my iPhone
>>
>> On Mar 8, 2010, at 8:29 AM, robert yawe < <robertyawe at yahoo.co.uk>
>> robertyawe at yahoo.co.uk> wrote:
>>
>> Hi,
>>
>> I had another horrible experience trying to work from home again this
>> weekend after Safaricoms the 3G services was was unavailable in the South C
>> and the edge service is literally the edge of the service I could not even
>> refresh a yahoo mail page.
>>
>> Just out of curiosity was don't the mobile companies outsource their
>> network optimization business to the level of having providers invest in the
>> equipment in exchange for a share of revenue from the traffic that they pass
>> through.
>>
>> As consumers we are charged based on utilisation so the mobile companies
>> don't need to change their tariff structures to accommodate the booster and
>> repeater providers.  Hopefully after they have tested this model in the
>> urban areas they can use the same model to better cover the rural areas.
>>
>> On the other front is the excessive advertising spend my Telkom on the
>> issue of wired services, when are they likely to make this available outside
>> the CBD as their are no copper cables in the residential areas or does
>> Orange think that all our Nyumbas are in the CBD?
>>
>> Have a bandwidth available week
>>
>> Regards
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> <kictanet at lists.kictanet.or.ke>kictanet at lists.kictanet.or.ke
>>  <http://lists.kictanet.or.ke/mailman/listinfo/kictanet>
>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> This message was sent to: <blongwe at gmail.com> <blongwe at gmail.com>
>> blongwe at gmail.com
>> Unsubscribe or change your options at
>> <http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com><http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com>
>> http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
>>
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> This message was sent to: awainaina at gmail.com
>> Unsubscribe or change your options at
>> http://lists.kictanet.or.ke/mailman/options/kictanet/awainaina%40gmail.com
>>
>>
>
>
> --
>
> Regards
>
> Tony Wainaina
>
> _______________________________________________
> kictanet mailing list
> kictanet at lists.kictanet.or.ke
> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>
> This message was sent to: sam.gatere at gmail.com
> Unsubscribe or change your options at
> http://lists.kictanet.or.ke/mailman/options/kictanet/sam.gatere%40gmail.com
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20100309/f89b2f2b/attachment.htm>