[kictanet] 3G My foot

Tue Mar 9 09:10:49 EAT 2010

Hi,

Bob,

How is the connectivity now. Please let me know if the connectivity problem
was resolved..! i am almost signing a contract with safaricom for
connectivity in south C. This is of great concern to me.

Regards

On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <blongwe at gmail.com> wrote:

> Bob,
>
> I'll send you the email privately of someone who can help, sorry about your
> woes, but having provided Internet services for over 11yrs I know that
> tweaking and optimization is a critical aspect for any service provider, but
> customer service are not always effective in liaisong with the engineers
> responsible, bear with them and give them a chance to do their job (the
> engineers)
>
> :-)
>
> Mblayo
>
> Sent from my iPhone
>
> On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:
>
> Hi,
>
> I have talked to them and all we get are promises, I have raised this issue
> multiple times over the past 6 months with no progress.
>
> What is more annoying is that this problem is with all the providers, I
> wonder who monitors there network coverage especially when their
> advertisements indicate that nairobi is fully covered.  At least you and I
> can call and explain the technical details to the techies are the providers
> but what about wanjiku?
>
> Regards
>
> PS.  Kenya must be the easiest place to do business where the client
> actually analysis your problems and even provides solutions for free.
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
> ------------------------------
> *From:* Brian Longwe <blongwe at gmail.com>
> *To:* robert yawe <robertyawe at yahoo.co.uk>
> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> *Sent:* Mon, 8 March, 2010 12:15:02
> *Subject:* Re: [kictanet] 3G My foot
>
> Hi Robert,
>
> I sympathize with you. I have had similar problems with Safaricoms 3G
> service in my residential area, but when I engaged with Safaricoms tech
> personnel And reported the issues, I was amazed at the speedy response and
> quick turnaround in terms of optimizing the 3g in my area (it took less than
> 1hr to solve a problem that had been hounding myself and others in the same
> area for 4 days).
>
> I would suggest that you get in touch with their support, provide them with
> detailed information regarding the problem, eg latency between packets on a
> traceroute, GPS coordinates of your location etc...
>
> Best regards,
>
> Mblayo
>
> Sent from my iPhone
>
> On Mar 8, 2010, at 8:29 AM, robert yawe < <robertyawe at yahoo.co.uk>
> robertyawe at yahoo.co.uk> wrote:
>
> Hi,
>
> I had another horrible experience trying to work from home again this
> weekend after Safaricoms the 3G services was was unavailable in the South C
> and the edge service is literally the edge of the service I could not even
> refresh a yahoo mail page.
>
> Just out of curiosity was don't the mobile companies outsource their
> network optimization business to the level of having providers invest in the
> equipment in exchange for a share of revenue from the traffic that they pass
> through.
>
> As consumers we are charged based on utilisation so the mobile companies
> don't need to change their tariff structures to accommodate the booster and
> repeater providers.  Hopefully after they have tested this model in the
> urban areas they can use the same model to better cover the rural areas.
>
> On the other front is the excessive advertising spend my Telkom on the
> issue of wired services, when are they likely to make this available outside
> the CBD as their are no copper cables in the residential areas or does
> Orange think that all our Nyumbas are in the CBD?
>
> Have a bandwidth available week
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
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-- 

Regards

Tony Wainaina
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