[kictanet] 3G My foot

[Brian Longwe]

Bob,

I'll send you the email privately of someone who can help, sorry about  
your woes, but having provided Internet services for over 11yrs I know  
that tweaking and optimization is a critical aspect for any service  
provider, but customer service are not always effective in liaisong  
with the engineers responsible, bear with them and give them a chance  
to do their job (the engineers)

:-)

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:

> Hi,
>
> I have talked to them and all we get are promises, I have raised  
> this issue multiple times over the past 6 months with no progress.
>
> What is more annoying is that this problem is with all the  
> providers, I wonder who monitors there network coverage especially  
> when their advertisements indicate that nairobi is fully covered.   
> At least you and I can call and explain the technical details to the  
> techies are the providers but what about wanjiku?
>
> Regards
>
> PS.  Kenya must be the easiest place to do business where the client  
> actually analysis your problems and even provides solutions for free.
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
> From: Brian Longwe <blongwe at gmail.com>
> To: robert yawe <robertyawe at yahoo.co.uk>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Mon, 8 March, 2010 12:15:02
> Subject: Re: [kictanet] 3G My foot
>
> Hi Robert,
>
> I sympathize with you. I have had similar problems with Safaricoms  
> 3G service in my residential area, but when I engaged with  
> Safaricoms tech personnel And reported the issues, I was amazed at  
> the speedy response and quick turnaround in terms of optimizing the  
> 3g in my area (it took less than 1hr to solve a problem that had  
> been hounding myself and others in the same area for 4 days).
>
> I would suggest that you get in touch with their support, provide  
> them with detailed information regarding the problem, eg latency  
> between packets on a traceroute, GPS coordinates of your location  
> etc...
>
> Best regards,
>
> Mblayo
>
> Sent from my iPhone
>
> On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe at yahoo.co.uk>  
> wrote:
>
>> Hi,
>>
>> I had another horrible experience trying to work from home again  
>> this weekend after Safaricoms the 3G services was was unavailable  
>> in the South C and the edge service is literally the edge of the  
>> service I could not even refresh a yahoo mail page.
>>
>> Just out of curiosity was don't the mobile companies outsource  
>> their network optimization business to the level of having  
>> providers invest in the equipment in exchange for a share of  
>> revenue from the traffic that they pass through.
>>
>> As consumers we are charged based on utilisation so the mobile  
>> companies don't need to change their tariff structures to  
>> accommodate the booster and  repeater providers.  Hopefully after  
>> they have tested this model in the urban areas they can use the  
>> same model to better cover the rural areas.
>>
>> On the other front is the excessive advertising spend my Telkom on  
>> the issue of wired services, when are they likely to make this  
>> available outside the CBD as their are no copper cables in the  
>> residential areas or does Orange think that all our Nyumbas are in  
>> the CBD?
>>
>> Have a bandwidth available week
>>
>> Regards
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>>
>> _______________________________________________
>> kictanet mailing list
>> kictanet at lists.kictanet.or.ke
>> http://lists.kictanet.or.ke/mailman/listinfo/kictanet
>>
>> This message was sent to: blongwe at gmail.com
>> Unsubscribe or change your options at http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20100308/2bdd6bb9/attachment.htm>