[kictanet] 3G My foot

Tue Mar 9 10:51:47 EAT 2010

Listers,

Allow me to be the devil's advocate. I suppose the problem here is not that
3G doesn't work, rather its that Safaricom are a victim of their own
success. South C seems to be a hot issue here similar to the experience
those in Gitanga road/ James Gichuru areas used to experience a while back
and I may be wrong but these are isolated cases. One of the challenges I
understand they have had is getting a suitable location for their BTSs in
some of these locations i.e area behind the Junction. I am sure they could
do better though by deploying stronger radios from the nearest BTSs in these
problem spots. Maybe boosters would help too but then again the owners of
buildings in these areas must cooperate with Safaricom.

I can say am one happy user and I am sure we aren't few. Think about it, we
have seen worse days than these.

All the best though Mr. Yawe or is it (Yahweh).. J

My two cents.

EK

From: kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+emmanuel.khisa=kadet.co.ke at lists.kictanet.or.ke] On
Behalf Of Sam Gatere
Sent: Tuesday, March 09, 2010 10:44 AM
To: emmanuel.khisa at kadet.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] 3G My foot

Brian,

I echo your frustration on 3G at home... It's quite something (when it
works) :( however the last time I made an attempt to contact customer
support I was in a bind since i'm an Zain. Do they have a universal helpline
for Data users who are not on Safaricom? the long and short of it is I had
to get someone who works there to get someone else to get a techie to call
me back and then I got some help. My big question is what about "Wanjiku and
the Watus?" who do not know that someone who will tell someone to get you
some support? 

SammyG

On Tue, Mar 9, 2010 at 9:10 AM, Tony Wainaina <awainaina at gmail.com> wrote:

Hi,

Bob, 

How is the connectivity now. Please let me know if the connectivity problem
was resolved..! i am almost signing a contract with safaricom for
connectivity in south C. This is of great concern to me.

Regards

On Mon, Mar 8, 2010 at 4:56 PM, Brian Longwe <blongwe at gmail.com> wrote:

Bob, 

I'll send you the email privately of someone who can help, sorry about your
woes, but having provided Internet services for over 11yrs I know that
tweaking and optimization is a critical aspect for any service provider, but
customer service are not always effective in liaisong with the engineers
responsible, bear with them and give them a chance to do their job (the
engineers)

:-)

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 4:39 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:

Hi,

I have talked to them and all we get are promises, I have raised this issue
multiple times over the past 6 months with no progress.

What is more annoying is that this problem is with all the providers, I
wonder who monitors there network coverage especially when their
advertisements indicate that nairobi is fully covered.  At least you and I
can call and explain the technical details to the techies are the providers
but what about wanjiku?

Regards

PS.  Kenya must be the easiest place to do business where the client
actually analysis your problems and even provides solutions for free.

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

  _____  

From: Brian Longwe <blongwe at gmail.com>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Mon, 8 March, 2010 12:15:02
Subject: Re: [kictanet] 3G My foot

Hi Robert,

I sympathize with you. I have had similar problems with Safaricoms 3G
service in my residential area, but when I engaged with Safaricoms tech
personnel And reported the issues, I was amazed at the speedy response and
quick turnaround in terms of optimizing the 3g in my area (it took less than
1hr to solve a problem that had been hounding myself and others in the same
area for 4 days).

I would suggest that you get in touch with their support, provide them with
detailed information regarding the problem, eg latency between packets on a
traceroute, GPS coordinates of your location etc...

Best regards,

Mblayo

Sent from my iPhone

On Mar 8, 2010, at 8:29 AM, robert yawe <robertyawe at yahoo.co.uk> wrote:

Hi,

I had another horrible experience trying to work from home again this
weekend after Safaricoms the 3G services was was unavailable in the South C
and the edge service is literally the edge of the service I could not even
refresh a yahoo mail page.

Just out of curiosity was don't the mobile companies outsource their network
optimization business to the level of having providers invest in the
equipment in exchange for a share of revenue from the traffic that they pass
through.  

As consumers we are charged based on utilisation so the mobile companies
don't need to change their tariff structures to accommodate the booster and
repeater providers.  Hopefully after they have tested this model in the
urban areas they can use the same model to better cover the rural areas.

On the other front is the excessive advertising spend my Telkom on the issue
of wired services, when are they likely to make this available outside the
CBD as their are no copper cables in the residential areas or does Orange
think that all our Nyumbas are in the CBD?

Have a bandwidth available week

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

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-- 

Regards

Tony Wainaina

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