[kictanet] Safaricom Challenges on M-Pesa after Upgrade

[Betty Mwangi]

Preston

Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.

We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. 

Please do not hesitate to contact me if you experience any further problems.

As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.

Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.

Thank you for your feedback and thank you for staying with the better option.

Best rgds

Betty Mwangi-Thuo
Chief Officer - New Products
Safaricom ltd 

BlackBerry® powered by Safaricom

________________________________

From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke 
To: Betty Mwangi 
Cc: KICTAnet ICT Policy Discussions 
Sent: Sat Dec 18 09:38:26 2010
Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 


The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.

Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.

There are cases where the recipient does not receive a message although the money is there they cannot withdraw.

Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?



Preston Odera 
Executive Director
K-Ninety East Africa Limited 
Tel +254 20 3544352 





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