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Preston<br><br>Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.<br><br>We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. <br><br>Please do not hesitate to contact me if you experience any further problems.<br><br>As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.<br><br>Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.<br><br>Thank you for your feedback and thank you for staying with the better option.<br><br>Best rgds<br><br>Betty Mwangi-Thuo<br>Chief Officer - New Products<br>Safaricom ltd
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<b>From</b>: kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke <kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke>
<br><b>To</b>: Betty Mwangi
<br><b>Cc</b>: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke>
<br><b>Sent</b>: Sat Dec 18 09:38:26 2010<br><b>Subject</b>: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
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<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.<br><br>Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.<br><br>There are cases where the recipient does not receive a message although the money is there they cannot withdraw.<br><br>Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?<br><br><br><div id="RTEContent"><div id="RTEContent"><div><div><em>Preston Odera </em></div> <div><em>Executive Director<br>K-Ninety East Africa Limited </em></div><em>Tel +254 20 3544352</em> <div><em><br></em></div><br></div></div></div></td></tr></table><br>
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