[kictanet] Kenic seems to be down
Roland Omoresemi
roland at tezzasolutions.com
Thu Dec 9 12:23:23 EAT 2010
Good for you, Robert! Great way to handle the situation!
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----- Original Message -----
From: robert yawe
To: roland omoresemi
Cc: KICTAnet ICT Policy Discussions
Sent: Thursday, December 09, 2010 4:00 AM
Subject: Re: [kictanet] Kenic seems to be down
Hi,
It is scary when I read some of the responses to issues raised, I have been known to flame posters and have been resisting to do the same with some of those who are responding to this thread as they seem to be responding because I have been critical them in the past.
Today I shall remain the bigger man and refrain, thanks Joe for your prompt and positive responses to issue raised relating to this thread and keeping your cool even when falsely accused.
The implementation of a notification system will allow KENIC to serve its clients better especially with the high turnover of registrants and for acknowledging that your clients are the actual domain owners.It was also very mature of KENIC to accept that they where having a problem instead of passing the buck. The that a domain is reactivated within 30 minutes of notification tells us that delays are actually not at your end.
The main issue here is that our providers need to be able to provide exemplary service especially in a situation where no human intervention is required so when an IT person suggests that I should keep tabs on my renewal dates then they are failing the profession.
My insurer sends me a notification when my insurances are about to lapse, why, so that they do no loose my business. Safaricom notifies me when my post paid lines are past due, why, because they understand customer service and that at times one could have overlooked a pending bill.
I expect a response that would keep the IT fellows at Orange on their toes not suggestions on reintroducing a manual system. Yes, I could set a notification on my laptop, smart phone and also mark the physical calendar but those are suggestions for other forums and not this one.
The system at Orange still requires me to make payment at one counter then move to another counter to report that I have paid at the previous counter so that someone can then send an email to the technical staff to reactivate the account. Orange needs to understand that the problem is not in the colour or layout of the premises, maybe the marketing team there should visit Njuguna's or Bama.
A similar problem still persists with KPLC where after paying for a disconnect service you must report to the reconnection office for reconnection to be effected, stoneage. They also have refused to fully embrace technology such as sending out a 1/- SMS or even make a 10/- phone call to the consumer before sending out a disconnection team that will cost them over 1,500/- of which they will only recover 580/-.
Regards.
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
------------------------------------------------------------------------------
From: robert yawe <robertyawe at yahoo.co.uk>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Wed, 8 December, 2010 19:13:45
Subject: Re: [kictanet] Kenic seems to be down
Hi,
I paid Orange for renewal of my domain, as they say sometimes it better the devil you know, today at 3:00 pm yet my domain is still not yet reactivated.
What is the acceptable duration for a registrar to forward a domain renewal request to KENIC?
How can I update my domain details to include a notification email? This should make it easier for your new FM to manage cashflow.
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
------------------------------------------------------------------------------
From: Joe Kiragu <kiragu at kenic.or.ke>
To: robert yawe <robertyawe at yahoo.co.uk>; odhiambo at gmail.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 7 December, 2010 19:02:53
Subject: Re: [kictanet] Kenic seems to be down
Yawe,
I Think Washington was making a general comment "Redundancy is expensive", which is true.
He did not say that KENIC should not Implement redundancy.
Kindly be advised that KENIC has implemented redundancy;
a) .KE ROOT Server
- Primary at KENIC NOC
- Secondary at KIXP ( anycast )
-Secondary outside that country (SA)
b) KIXP-KENIC LINK
- Primary Point- Point Link to KIXP
- Redundant WIMAX Link to KIXP
- Fiber Link installation in progress courtesy of Access Kenya
c) Transit LINK
- Primary link courtesy of Swift Global - VIA -KIXP
- Back-up Link at KENIC
Regards,
Joe Kiragu
Administrative Manager
Kenya Network Information Centre (KENIC)
"Where the internet begins in Kenya"
kiragu at kenic.or.ke
On Dec 8, 2010, at 9:42 AM, robert yawe wrote:
> Education is also expensive, so why not try the alternative?
>
> Washington,
>
> If you own a car can you convince me that you do not have a spare wheel, if you do that is called redundancy, why do you strongly believe that KENIC should not implement a redundant link might just be that I am too slow to understand where you are coming from.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
>
> Tel: +254722511225, +254202010696
>
>
> From: Odhiambo Washington <odhiambo at gmail.com>
> To: robert yawe <robertyawe at yahoo.co.uk>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Tue, 7 December, 2010 19:07:57
> Subject: Re: [kictanet] Kenic seems to be down
>
>
>
> On Tue, Dec 7, 2010 at 6:23 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:
> Hi,
>
> This should be an eye opener on making KENIC more robust, we need 110% uptime, lets remember the 2 Rs - redundancy, redundancy and redundancy.
>
> I would expect one of the wireless network providers should have rushed to the rescue of KENIC, I have a dream . .
>
>
> Redundancy is expensive:)
>
>
>
> --Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> Damn!!
>
>
>
> --This message has been scanned for viruses and
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> believed to be clean.
>
> Kenya Network Information Centre (KeNIC). _______________________________________________
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