[kictanet] Kenic seems to be down
robert yawe
robertyawe at yahoo.co.uk
Thu Dec 9 12:00:20 EAT 2010
Hi,
It is scary when I read some of the responses to issues raised, I have been
known to flame posters and have been resisting to do the same with some of those
who are responding to this thread as they seem to be responding because I have
been critical them in the past.
Today I shall remain the bigger man and refrain, thanks Joe for your prompt and
positive responses to issue raised relating to this thread and keeping your cool
even when falsely accused.
The implementation of a notification system will allow KENIC to serve its
clients better especially with the high turnover of registrants and for
acknowledging that your clients are the actual domain owners.It was also very
mature of KENIC to accept that they where having a problem instead of passing
the buck. The that a domain is reactivated within 30 minutes of notification
tells us that delays are actually not at your end.
The main issue here is that our providers need to be able to provide exemplary
service especially in a situation where no human intervention is required so
when an IT person suggests that I should keep tabs on my renewal dates then they
are failing the profession.
My insurer sends me a notification when my insurances are about to lapse, why,
so that they do no loose my business. Safaricom notifies me when my post paid
lines are past due, why, because they understand customer service and that at
times one could have overlooked a pending bill.
I expect a response that would keep the IT fellows at Orange on their toes not
suggestions on reintroducing a manual system. Yes, I could set a notification
on my laptop, smart phone and also mark the physical calendar but those are
suggestions for other forums and not this one.
The system at Orange still requires me to make payment at one counter then move
to another counter to report that I have paid at the previous counter so that
someone can then send an email to the technical staff to reactivate the account.
Orange needs to understand that the problem is not in the colour or layout of
the premises, maybe the marketing team there should visit Njuguna's or Bama.
A similar problem still persists with KPLC where after paying for a disconnect
service you must report to the reconnection office for reconnection to be
effected, stoneage. They also have refused to fully embrace technology such as
sending out a 1/- SMS or even make a 10/- phone call to the consumer before
sending out a disconnection team that will cost them over 1,500/- of which they
will only recover 580/-.
Regards.
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
________________________________
From: robert yawe <robertyawe at yahoo.co.uk>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Wed, 8 December, 2010 19:13:45
Subject: Re: [kictanet] Kenic seems to be down
Hi,
I paid Orange for renewal of my domain, as they say sometimes it better the
devil you know, today at 3:00 pm yet my domain is still not yet reactivated.
What is the acceptable duration for a registrar to forward a domain renewal
request to KENIC?
How can I update my domain details to include a notification email? This should
make it easier for your new FM to manage cashflow.
Regards
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya
Tel: +254722511225, +254202010696
________________________________
From: Joe Kiragu <kiragu at kenic.or.ke>
To: robert yawe <robertyawe at yahoo.co.uk>; odhiambo at gmail.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 7 December, 2010 19:02:53
Subject: Re: [kictanet] Kenic seems to be down
Yawe,
I Think Washington was making a general comment "Redundancy is expensive", which
is true.
He did not say that KENIC should not Implement redundancy.
Kindly be advised that KENIC has implemented redundancy;
a) .KE ROOT Server
- Primary at KENIC NOC
- Secondary at KIXP ( anycast )
-Secondary outside that country (SA)
b) KIXP-KENIC LINK
- Primary Point- Point Link to KIXP
- Redundant WIMAX Link to KIXP
- Fiber Link installation in progress courtesy of Access Kenya
c) Transit LINK
- Primary link courtesy of Swift Global - VIA -KIXP
- Back-up Link at KENIC
Regards,
Joe Kiragu
Administrative Manager
Kenya Network Information Centre (KENIC)
"Where the internet begins in Kenya"
kiragu at kenic.or.ke
On Dec 8, 2010, at 9:42 AM, robert yawe wrote:
> Education is also expensive, so why not try the alternative?
>
> Washington,
>
> If you own a car can you convince me that you do not have a spare wheel, if you
>do that is called redundancy, why do you strongly believe that KENIC should not
>implement a redundant link might just be that I am too slow to understand where
>you are coming from.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
>
> Tel: +254722511225, +254202010696
>
>
> From: Odhiambo Washington <odhiambo at gmail.com>
> To: robert yawe <robertyawe at yahoo.co.uk>
> Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> Sent: Tue, 7 December, 2010 19:07:57
> Subject: Re: [kictanet] Kenic seems to be down
>
>
>
> On Tue, Dec 7, 2010 at 6:23 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:
> Hi,
>
> This should be an eye opener on making KENIC more robust, we need 110% uptime,
>lets remember the 2 Rs - redundancy, redundancy and redundancy.
>
> I would expect one of the wireless network providers should have rushed to the
>rescue of KENIC, I have a dream . .
>
>
> Redundancy is expensive:)
>
>
>
> --Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> Damn!!
>
>
>
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>
> Kenya Network Information Centre (KeNIC).
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