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<DIV><FONT size=2 face=Arial>Good for you, Robert! Great way to handle the
situation!</FONT></DIV>
<DIV>-----------------------------------------------<BR>Roland Omoresemi |
CEO<BR>tezza business solutions Ltd</DIV>
<DIV> </DIV>
<DIV>KENYA OFFICE<BR>PLOT 87 RHAPTA ROAD<BR>P.O. BOX 14068 - 00800<BR>WESTLANDS,
NAIROBI<BR>M: +254 719.616.900 | 0: +254 20 816 4341 | 0: +254 20 816
4340<BR>-------------------------<BR>UGANDA<BR>Plot 9 Martyrs Road<BR>P.O. Box
5871<BR>Ntinda<BR>P: +256 312 108 322 | M: +256 772 583
788<BR>------------------------<BR>TANZANIA<BR>Learnit Institute of Business and
Technology <BR>1st Floor, Lumumba Complex,<BR>P.O.Box 20032, <BR>Dar es
Salaam<BR>-------------<BR>USA OFFICE<BR>9530 Oswald Lane<BR>Charlotte NC
28277<BR>M: 704.604.4668<BR>p: 913.961.2234<BR>e: <A
href="mailto:roland@tezzasolutions.com">roland@tezzasolutions.com</A><BR>w: <A
href="http://www.softwaretestingafrica.com">http://www.softwaretestingafrica.com</A><BR>w:
<A
href="http://www.tezzasolutions.com/technology.php">http://www.tezzasolutions.com/technology.php</A><BR>-------------------------------------------------<BR>UPCOMING
TRAINING:</DIV>
<DIV> </DIV>
<DIV>January 10-14: In-House Training - KENYA AIRWAYS - Kenya<BR>January 17-19:
Software QA & Testing Boot Camp - Kenya<BR>January 20-21: Testing Commercial
Off-The-Shelf Applications - Kenya</DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<DIV> </DIV>
<BLOCKQUOTE
style="BORDER-LEFT: #000000 2px solid; PADDING-LEFT: 5px; PADDING-RIGHT: 0px; MARGIN-LEFT: 5px; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="FONT: 10pt arial; BACKGROUND: #e4e4e4; font-color: black"><B>From:</B>
<A title=robertyawe@yahoo.co.uk href="mailto:robertyawe@yahoo.co.uk">robert
yawe</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=roland@tezzasolutions.com
href="mailto:roland@tezzasolutions.com">roland omoresemi</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A
title=kictanet@lists.kictanet.or.ke
href="mailto:kictanet@lists.kictanet.or.ke">KICTAnet ICT Policy
Discussions</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, December 09, 2010 4:00
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [kictanet] Kenic seems to be
down</DIV>
<DIV><BR></DIV>
<DIV
style="FONT-FAMILY: 'times new roman', 'new york', times, serif; FONT-SIZE: 12pt">
<DIV></DIV>
<DIV>Hi,</DIV>
<DIV><BR></DIV>
<DIV>It is scary when I read some of the responses to issues raised, I have
been known to flame posters and have been resisting to do the same with some
of those who are responding to this thread as they seem to be responding
because I have been critical them in the past. </DIV>
<DIV><BR></DIV>
<DIV>Today I shall remain the bigger man and refrain, thanks Joe for your
prompt and positive responses to issue raised relating to this thread and
keeping your cool even when falsely accused. </DIV>
<DIV><BR></DIV>
<DIV>The implementation of a notification system will allow KENIC to serve its
clients better especially with the high turnover of registrants and for
acknowledging that your clients are the actual domain owners.It was also very
mature of KENIC to accept that they where having a problem instead of passing
the buck. The that a domain is reactivated within 30 minutes of
notification tells us that delays are actually not at your end.</DIV>
<DIV><BR></DIV>
<DIV>The main issue here is that our providers need to be able to provide
exemplary service especially in a situation where no human intervention is
required so when an IT person suggests that I should keep tabs on my renewal
dates then they are failing the profession. </DIV>
<DIV><BR></DIV>
<DIV>My insurer sends me a notification when my insurances are about to lapse,
why, so that they do no loose my business. Safaricom notifies me when my
post paid lines are past due, why, because they understand customer service
and that at times one could have overlooked a pending bill.</DIV>
<DIV><BR></DIV>
<DIV>I expect a response that would keep the IT fellows at Orange on their
toes not suggestions on reintroducing a manual system. Yes, I could set
a notification on my laptop, smart phone and also mark the physical calendar
but those are suggestions for other forums and not this one.</DIV>
<DIV><BR></DIV>
<DIV>The system at Orange still requires me to make payment at one counter
then move to another counter to report that I have paid at the previous
counter so that someone can then send an email to the technical staff to
reactivate the account. Orange needs to understand that the problem is
not in the colour or layout of the premises, maybe the marketing team there
should visit Njuguna's or Bama.</DIV>
<DIV><BR></DIV>
<DIV>A similar problem still persists with KPLC where after paying for a
disconnect service you must report to the reconnection office for reconnection
to be effected, stoneage. They also have refused to fully embrace technology
such as sending out a 1/- SMS or even make a 10/- phone call to the consumer
before sending out a disconnection team that will cost them over 1,500/- of
which they will only recover 580/-.</DIV>
<DIV><BR></DIV>
<DIV>Regards.</DIV>
<DIV><BR></DIV>
<DIV><BR> </DIV>Robert Yawe<BR>KAY System Technologies Ltd<BR>Phoenix
House, 6th Floor<BR>P O Box 55806 Nairobi, 00200<BR>Kenya<BR><BR>
<DIV>Tel: +254722511225, +254202010696
<DIV><BR></DIV>
<DIV
style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><BR>
<DIV
style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><FONT
size=2 face=Tahoma>
<HR SIZE=1>
<B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> robert yawe
<robertyawe@yahoo.co.uk><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> robertyawe@yahoo.co.uk<BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Wed, 8 December, 2010
19:13:45<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[kictanet] Kenic seems to be down<BR></FONT><BR>
<DIV
style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt">Hi,<BR><BR>I
paid Orange for renewal of my domain, as they say sometimes it better the
devil you know, today at 3:00 pm yet my domain is still not yet
reactivated.<BR><BR>What is the acceptable duration for a registrar to forward
a domain renewal request to KENIC? <BR><BR>How can I update my domain details
to include a notification email? This should make it easier for your new
FM to manage cashflow.<BR><BR>Regards<BR><BR>
<DIV> </DIV>Robert Yawe<BR>KAY System Technologies Ltd<BR>Phoenix House,
6th Floor<BR>P O Box 55806 Nairobi, 00200<BR>Kenya<BR><BR>
<DIV>Tel: +254722511225, +254202010696
<DIV><BR></DIV>
<DIV
style="FONT-FAMILY: times new roman, new york, times, serif; FONT-SIZE: 12pt"><BR>
<DIV style="FONT-FAMILY: arial, helvetica, sans-serif; FONT-SIZE: 13px"><FONT
size=2 face=Tahoma>
<HR SIZE=1>
<B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> Joe Kiragu
<kiragu@kenic.or.ke><BR><B><SPAN
style="FONT-WEIGHT: bold">To:</SPAN></B> robert yawe
<robertyawe@yahoo.co.uk>; odhiambo@gmail.com<BR><B><SPAN
style="FONT-WEIGHT: bold">Cc:</SPAN></B> KICTAnet ICT Policy Discussions
<kictanet@lists.kictanet.or.ke><BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tue, 7 December, 2010
19:02:53<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[kictanet] Kenic seems to be down<BR></FONT><BR>Yawe,<BR><BR>I Think
Washington was making a general comment "Redundancy is expensive", which is
true.<BR>He did not say that KENIC should not Implement
redundancy.<BR><BR>Kindly be advised that KENIC has implemented
redundancy;<BR>a) .KE ROOT Server<BR>- Primary at KENIC NOC<BR>- Secondary at
KIXP ( anycast )<BR>-Secondary outside that country (SA)<BR><BR>b)
KIXP-KENIC LINK<BR>- Primary Point- Point Link to KIXP<BR>- Redundant
WIMAX Link to KIXP<BR>- Fiber Link installation in progress
courtesy of Access Kenya<BR><BR>c) Transit LINK<BR>- Primary link courtesy of
Swift Global - VIA -KIXP<BR>- Back-up Link at KENIC<BR><BR>Regards,<BR>Joe
Kiragu<BR>Administrative Manager<BR>Kenya Network Information Centre
(KENIC)<BR>"Where the internet begins in Kenya"<BR><A
href="mailto:kiragu@kenic.or.ke" rel=nofollow target=_blank
ymailto="mailto:kiragu@kenic.or.ke">kiragu@kenic.or.ke</A><BR><BR>On Dec 8,
2010, at 9:42 AM, robert yawe wrote:<BR><BR>> Education is also expensive,
so why not try the alternative?<BR>> <BR>> Washington,<BR>> <BR>>
If you own a car can you convince me that you do not have a spare wheel, if
you do that is called redundancy, why do you strongly believe that KENIC
should not implement a redundant link might just be that I am too slow to
understand where you are coming from.<BR>> <BR>> Regards<BR>>
<BR>> Robert Yawe<BR>> KAY System Technologies Ltd<BR>> Phoenix
House, 6th Floor<BR>> P O Box 55806 Nairobi, 00200<BR>> Kenya<BR>>
<BR>> <BR>> Tel: +254722511225, +254202010696<BR>> <BR>> <BR>>
From: Odhiambo Washington <<A href="mailto:odhiambo@gmail.com" rel=nofollow
target=_blank
ymailto="mailto:odhiambo@gmail.com">odhiambo@gmail.com</A>><BR>> To:
robert yawe <<A href="mailto:robertyawe@yahoo.co.uk" rel=nofollow
target=_blank
ymailto="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</A>><BR>>
Cc: KICTAnet ICT Policy Discussions <<A
href="mailto:kictanet@lists.kictanet.or.ke" rel=nofollow target=_blank
ymailto="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A>><BR>>
Sent: Tue, 7 December, 2010 19:07:57<BR>> Subject: Re: [kictanet] Kenic
seems to be down<BR>> <BR>> <BR>> <BR>> On Tue, Dec 7, 2010 at
6:23 PM, robert yawe <<A href="mailto:robertyawe@yahoo.co.uk" rel=nofollow
target=_blank
ymailto="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</A>>
wrote:<BR>> Hi,<BR>> <BR>> This should be an eye opener on making
KENIC more robust, we need 110% uptime, lets remember the 2 Rs - redundancy,
redundancy and redundancy.<BR>> <BR>> I would expect one of the wireless
network providers should have rushed to the rescue of KENIC, I have a dream .
.<BR>> <BR>> <BR>> Redundancy is expensive:)<BR>> <BR>>
<BR>> <BR>> --Best regards,<BR>> Odhiambo WASHINGTON,<BR>>
Nairobi,KE<BR>> +254733744121/+254722743223<BR>> _ _ _ _ _ _ _ _ _ _ _ _
_ _ _ _ _ _ _ _ _ _ _ _<BR>> Damn!!<BR>> <BR>> <BR>> <BR>>
--This message has been scanned for viruses and<BR>> dangerous content by
KeNIC MailScanner, and is<BR>> believed to be clean.<BR>> <BR>> Kenya
Network Information Centre (KeNIC).
_______________________________________________<BR>> kictanet mailing
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target=_blank
ymailto="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</A><BR>>
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target=_blank>http://lists.kictanet.or.ke/mailman/listinfo/kictanet</A><BR>>
<BR>> This message was sent to: <A href="mailto:kiragu@kenic.or.ke"
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ymailto="mailto:kiragu@kenic.or.ke">kiragu@kenic.or.ke</A><BR>> Unsubscribe
or change your options at <A
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