[kictanet] Deteriorating Safaricom or simply broken systems??

[Akich Kwach]

I have never waited for that long but  for a service provider to ask you to 
wait for 48 hrs is ridiculous. This is a service people are paying for 
dearly and not a favor. Could this be a question of demand outstretching the 
supply? Safaricom should be honest with its customers.

Akich Kwach


----- Original Message ----- 
From: "Cecilia Matanga" <cecilia at parliaments.info>
To: <kwach at archway-productions.com>
Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
Sent: Thursday, August 26, 2010 1:46 PM
Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??


> Got excited when I received a call from CC thinking oh am getting my
> shillings back, but alas he wasd calling to tell me that I should
> never proceed to use a service without getting a confirmation first.
> So yes I did send a message to activate for bundles but I should have
> waited for 48hours for confirmation. So it seems we not all so lucky
> Odhiambo. I bought a service I didn't get but instead was given one I
> didn't want? I then wonder....
>
> On 8/26/10, Odhiambo Washington <odhiambo at gmail.com> wrote:
>> On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe
>> <blongwe at gmail.com>wrote:
>>
>>> Hi Washington,
>>>
>>> On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington
>>> <odhiambo at gmail.com>wrote:
>>>
>>>>
>>>>
>>>> Hi Brian,
>>>>
>>>> I beg to disagree with your supposition that these are "mundane and
>>>> rather
>>>> trivial issues". Safaricom does not sell vegetables at Gikomba, nor
>>>> Mandazi
>>>> at Kibera. This is their core business and if anything goes wrong with
>>>> these, as one Harry Truman, put it decades ago, the buck stops with 
>>>> one,
>>>> Michael Joseph!
>>>>
>>>> PS: MJ - Thank you so much for taking up this issue.
>>>>
>>>>
>>> Both you and I have run online service operations - these kind of issues
>>> do
>>> *not* need the CEO to spend his time on - unless things have 
>>> deteriorated
>>> to
>>> abyssmal levels.
>>>
>>> Nevertheless his attention is much appreciated.
>>>
>>>
>> I am happy to report that after MJ's intervention, Safaricom has *
>> "indemnified"* me on the case(s) that I complained about. To be precise, 
>> I
>> got refunds for the amounts used "out-of-bundle" when their systems 
>> delayed
>> in allocating me the bundles I had purchased.
>>
>> I'd also like to publicly acknowledge their apologies, received from 
>> Muthoni
>> Karimi and Jack Siperia.
>>
>> I feel much better now, as a Safaricom customer, because I have been 
>> treated
>> right, thanks to MJ.
>>
>>
>> --
>> Best regards,
>> Odhiambo WASHINGTON,
>> Nairobi,KE
>> +254733744121/+254722743223
>> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
>> "If you have nothing good to say about someone, just shut up!."
>>                -- Lucky Dube
>>
>
> -- 
> Sent from my mobile device
>
> Cecilia Matanga
> Programme Officer
> Africa i-Parliaments Action Plan
> UNDESA
> Nairobi - Kenya
> Mobile        : +254-718568154
> Telephone : +254-20-374 9892/3
> Fax             : +254-20-374 9894
>
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