[kictanet] Deteriorating Safaricom or simply broken systems??

[Cecilia Matanga]

Got excited when I received a call from CC thinking oh am getting my
shillings back, but alas he wasd calling to tell me that I should
never proceed to use a service without getting a confirmation first.
So yes I did send a message to activate for bundles but I should have
waited for 48hours for confirmation. So it seems we not all so lucky
Odhiambo. I bought a service I didn't get but instead was given one I
didn't want? I then wonder....

On 8/26/10, Odhiambo Washington <odhiambo at gmail.com> wrote:
> On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe
> <blongwe at gmail.com>wrote:
>
>> Hi Washington,
>>
>> On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington
>> <odhiambo at gmail.com>wrote:
>>
>>>
>>>
>>> Hi Brian,
>>>
>>> I beg to disagree with your supposition that these are "mundane and
>>> rather
>>> trivial issues". Safaricom does not sell vegetables at Gikomba, nor
>>> Mandazi
>>> at Kibera. This is their core business and if anything goes wrong with
>>> these, as one Harry Truman, put it decades ago, the buck stops with one,
>>> Michael Joseph!
>>>
>>> PS: MJ - Thank you so much for taking up this issue.
>>>
>>>
>> Both you and I have run online service operations - these kind of issues
>> do
>> *not* need the CEO to spend his time on - unless things have deteriorated
>> to
>> abyssmal levels.
>>
>> Nevertheless his attention is much appreciated.
>>
>>
> I am happy to report that after MJ's intervention, Safaricom has *
> "indemnified"* me on the case(s) that I complained about. To be precise, I
> got refunds for the amounts used "out-of-bundle" when their systems delayed
> in allocating me the bundles I had purchased.
>
> I'd also like to publicly acknowledge their apologies, received from Muthoni
> Karimi and Jack Siperia.
>
> I feel much better now, as a Safaricom customer, because I have been treated
> right, thanks to MJ.
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "If you have nothing good to say about someone, just shut up!."
>                -- Lucky Dube
>

-- 
Sent from my mobile device

Cecilia Matanga
Programme Officer
Africa i-Parliaments Action Plan
UNDESA
Nairobi - Kenya
Mobile        : +254-718568154
Telephone : +254-20-374 9892/3
Fax             : +254-20-374 9894