[kictanet] Deteriorating Safaricom or simply broken systems??-building systems

[Kevin K. Kamonye]

Afternoon,

I believe CCK should continuously monitor all providers to ensure Kenyans
are not being robbed from in broad daylight - just as is happening to me and
am sure many other YU subscribers.

Yesterday morning I was shocked that a call attempt to a Safaricom number
that was mteja was billed for 2 whole shillings!! To make matters worse, the
print a nice summary of the call for you ie;

Tarriff charges: 5cents/second
Call duration: 26s
Cost of call: 1.73
Balance: xxxx

First of all, even if I was to be charged for the call that did not go
through, 26x5=1.30. This I then realised happens to all calls I make thus
making me loose an average of 3 shillings from all calls I made since then.

Fraud?!

R

On 26 August 2010 12:57, Walubengo J <jwalu at yahoo.com> wrote:

> Wash,
>
> Good for you and to Edith three days ago.  But I think what Dr. Muliaro and
> others were saying is that there needs to be institutional "systems" in
> place to guarantee that "Wanjiku" (who has ZERO access to MJ) can also enjoy
> the same response and intervention.
>
> It is about building a  whole ecosystem that involves the Operator's
> Customer Care Services, The Regulator, Competitors and ofcourse an informed
> citizenry (consumer). A failure in any of the above entities will cause a
> failure in the whole service industry...
>
> walu.
>
>
> --- On *Thu, 8/26/10, Odhiambo Washington <odhiambo at gmail.com>* wrote:
>
>
> From: Odhiambo Washington <odhiambo at gmail.com>
> Subject: Re: [kictanet] Deteriorating Safaricom or simply broken systems??
> To: jwalu at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Thursday, August 26, 2010, 1:37 PM
>
>
>
> On Thu, Aug 26, 2010 at 10:45 AM, Brian Munyao Longwe <blongwe at gmail.com<http://mc/compose?to=blongwe@gmail.com>
> > wrote:
>
> Hi Washington,
>
> On Thu, Aug 26, 2010 at 10:39 AM, Odhiambo Washington <odhiambo at gmail.com<http://mc/compose?to=odhiambo@gmail.com>
> > wrote:
>
>
>
> Hi Brian,
>
> I beg to disagree with your supposition that these are "mundane and rather
> trivial issues". Safaricom does not sell vegetables at Gikomba, nor Mandazi
> at Kibera. This is their core business and if anything goes wrong with
> these, as one Harry Truman, put it decades ago, the buck stops with one,
> Michael Joseph!
>
> PS: MJ - Thank you so much for taking up this issue.
>
>
> Both you and I have run online service operations - these kind of issues do
> *not* need the CEO to spend his time on - unless things have deteriorated to
> abyssmal levels.
>
> Nevertheless his attention is much appreciated.
>
>
> I am happy to report that after MJ's intervention, Safaricom has *
> "indemnified"* me on the case(s) that I complained about. To be precise, I
> got refunds for the amounts used "out-of-bundle" when their systems delayed
> in allocating me the bundles I had purchased.
>
> I'd also like to publicly acknowledge their apologies, received from
> Muthoni Karimi and Jack Siperia.
>
> I feel much better now, as a Safaricom customer, because I have been
> treated right, thanks to MJ.
>
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254733744121/+254722743223
> _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
> "If you have nothing good to say about someone, just shut up!."
>                -- Lucky Dube
>
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-- 
./Kamonye
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