[kictanet] Internet Outage Tuesday Oct-13-2009
waudo siganga
emailsignet at mailcan.com
Thu Oct 15 19:35:30 EAT 2009
I think what started this thread was an observation that a number
of disparate users, having disparate services providers, reported
Internet outage at roughly the same time. I for one know that my
service provider Wananchi (Zuku service) was down Tuesday
morning, something they confirmed when we contacted them. When a
user is down, they are down and they are entitled to ask
questions without being deflected because all they want is to be
online with a reliable service, the technicalities
notwithstanding.
Waudo
On Thu, 15 Oct 2009 18:17 +0300, "Fiona Asonga"
<tespok at tespok.co.ke> wrote:
Hallo Brian
Mwangi was not specific about what traffic he was referring to
but in his remarks below:
“Does anyone know what happened to the Internet service
yesterday. We had no service from Telkom or Safaricom here and I
have heard that Wananchi and Zain were down.
Surely an Internet outage -- especially a generalized one --
should be news. The Internet is not a luxury ... someone
somewhere should inform stakeholders. And if the networks, ISPs
won't communicate then surely the Government should.”
In view of the license established for the KIXP by CCK we don’t
handle international traffic. However by expecting serious action
such as a statement on there being no internet service while
there was be it from other operators just doesn’t add up. Being
that I was out of the office most of Tuesday therefore access
internet via modem as opposed to the office LAN I didn’t
experience such a problem. That is why I again state; there are
many factors that could affect connectivity at the last mile that
must be considered. Am sure Brian as a someone who has been in
the industry a long time you must be aware of what some of these
may be. There are also many more operators licensed to provide
internet licenses and they can’t be ignore either. In other
words, a blanket statement such as the one quoted above would do
more harm than good.
I appreciate the comments that Eric gave: “Are these not “quality
of Service Issues” that we should increasingly be paying more
attention to?”
The quality of service will improve a lot if we can avoid such
blanket statement and contacting the specific operator when an
issue arises so as to be sure where the problem is. Brian as long
as the traffic is flowing through we assist the operators by
letting them know so that they can check their other
locations/equipment. TESPOK is keen on addressing quality of
service issues amongst the members and trying to get them to
adhere to international best practices. Due to working as a team
with the peering operators most technical teams are honest on
where the problems are on their networks as they seek assistance
is resolving some of the issues. However, the support of the end
user by being clear on the issues affecting their experience is
extremely important.
I would propose that Mwangi clarifies what traffic seemed to have
a problem.
Fiona Asonga
Chief Executive Officer
Telecommunications Service Providers Association of Kenya/
Kenya Internet Exchange Point
14^th Floor, Bruce House
Standard Street
Tel: +254 20 2245 036
“Industry voice in Telecommunications, Providing Policy and
Direction
within the Industry and Government”
From: Brian Munyao Longwe [mailto:blongwe at gmail.com]
Sent: Thursday, October 15, 2009 5:42 PM
To: Fiona Asonga
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
Hi Fiona,
While all of what you have said is true, the only uptime that you
can monitor from KIXP (based on how I originally designed it) is
uptime for operators/providers/members on their link to KIXP. In
other words, there is now way of determining if their
upstream/international connectivity is working or not.
I believe that the initiator of this thread might have been
referring to 'external' internet access as opposed to 'local'
internet access.
Best regards,
Brian
On Thu, Oct 15, 2009 at 5:27 PM, Fiona Asonga
<[1]tespok at tespok.co.ke> wrote:
Hallo Conrad,
The Telecommunications Service Providers Association of Kenya set
up, runs and manages the Kenya Internet Exchange Point as one of
the many services it provides to operators. At the Kenya Internet
Exchange Point we are able to
· Monitor the levels of local internet traffic from
connected members,
· Monitor downtime
· Can generate reports of how long a particular operator
was down and whether the down time is as a result of equipment at
the IXP or other operator location (Downtime of an operator at
the KIXP implies that the local internet traffic is going out as
international traffic then back into the country therefore some
delay)
· Monitor user behavior in terms of what users are doing
online locally and periods when local internet is most used
We also provide shared value add services to peering members that
translate to a better experience for the consumer such as
· Training members’ technical staff on new peering
standards and international best practices (We have a hands on
training kit from one of our partners to facilitate this)
· We have recently introduced shared online security
monitoring tools for all peering members courtesy of a renown
global online security experts
· Peering members get global recognition to enable them
peer directly to other IXPs such as London and Amsterdam
· We also house the .ke, .net, .com, J-root, F-root and
I-root servers or mirror instances
We currently have 28 operators, government departments running
key services online that require access by the general public and
the Academic network are connected at the KIXP.
You may contact me if you have any specific queries you may need
answered.
Kind Regards
Fiona Asonga
Chief Executive Officer
Telecommunications Service Providers Association of Kenya/
Kenya Internet Exchange Point
14^th Floor, Bruce House
Standard Street
Tel: +254 20 2245 036
“Industry voice in Telecommunications, Providing Policy and
Direction
within the Industry and Government”
From:
kictanet-bounces+tespok=[2]tespok.co.ke@[3]lists.kictanet.or.ke
[mailto:[4]kictanet-bounces+tespok=[5]tespok.co.ke@[6]lists.kicta
net.or.ke] On Behalf Of Rad!
Sent: Thursday, October 15, 2009 3:34 PM
To: [7]tespok at tespok.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Internet Outage Tuesday Oct-13-2009
Come to think of it, is there some government body or other such
entity, public or otherwise, that monitors this sort of thing?
Internet uptime and connectivity is pretty much a national
resource now -- disrupting the internet or the mobile telephone
networks will definitely have an impact on the country and
economy. Is there anyone monitoring this?
On Thu, Oct 15, 2009 at 3:02 PM, Odhiambo Washington
<[8]odhiambo at gmail.com> wrote:
On Thu, Oct 15, 2009 at 2:12 PM, Fiona Asonga
<[9]tespok at tespok.co.ke> wrote:
Hallo Mwangi,
I am not sure where you got your information from but based on
monitoring tools statistics at the Kenya Internet Exchange Point
none of the service providers you have listed had any problems.
Hi Fiona,
Last night, while connected via Safaricom 3G, and working on a
server hosted at KDN by one of the providers, I lost connection
to that server at around 10-ish and could not even ping it,
though it was and still is UP so there's some credibility to the
allegation.
--
Best regards,
Odhiambo WASHINGTON,
Nairobi,KE
+254733744121/+254722743223
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
"If you have nothing good to say about someone, just shut up!."
-- Lucky Dube
_______________________________________________
kictanet mailing list
[10]kictanet at lists.kictanet.or.ke
[11]http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [12]conradakunga at gmail.com
Unsubscribe or change your options at
[13]http://lists.kictanet.or.ke/mailman/options/kictanet/conradak
unga%40gmail.com
--
This message has been scanned for viruses and
dangerous content by [14]MailScanner, and is
believed to be clean.
__________ Information from ESET NOD32 Antivirus, version of
virus signature database 4509 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
[15]http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of
virus signature database 4510 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
[16]http://www.eset.com
__________ Information from ESET NOD32 Antivirus, version of
virus signature database 4510 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
[17]http://www.eset.com
--
This message has been scanned for viruses and
dangerous content by [18]MailScanner, and is
believed to be clean.
_______________________________________________
kictanet mailing list
[19]kictanet at lists.kictanet.or.ke
[20]http://lists.kictanet.or.ke/mailman/listinfo/kictanet
This message was sent to: [21]blongwe at gmail.com
Unsubscribe or change your options at
[22]http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%
40gmail.com
--
Brian Munyao Longwe
e-mail: [23]blongwe at gmail.com
cell: + 254 722 518 744
blog : [24]http://zinjlog.blogspot.com
meta-blog: [25]http://mashilingi.blogspot.com
--
This message has been scanned for viruses and
dangerous content by [26]MailScanner, and is
believed to be clean.
__________ Information from ESET NOD32 Antivirus, version of
virus signature database 4510 (20091015) __________
The message was checked by ESET NOD32 Antivirus.
[27]http://www.eset.com
--
This message has been scanned for viruses and
dangerous content by [28]MailScanner, and is
believed to be clean.
References
1. mailto:tespok at tespok.co.ke
2. http://tespok.co.ke/
3. http://lists.kictanet.or.ke/
4. mailto:kictanet-bounces%2Btespok
5. http://tespok.co.ke/
6. http://lists.kictanet.or.ke/
7. mailto:tespok at tespok.co.ke
8. mailto:odhiambo at gmail.com
9. mailto:tespok at tespok.co.ke
10. mailto:kictanet at lists.kictanet.or.ke
11. http://lists.kictanet.or.ke/mailman/listinfo/kictanet
12. mailto:conradakunga at gmail.com
13. http://lists.kictanet.or.ke/mailman/options/kictanet/conradakunga%40gmail.com
14. http://www.mailscanner.info/
15. http://www.eset.com/
16. http://www.eset.com/
17. http://www.eset.com/
18. http://www.mailscanner.info/
19. mailto:kictanet at lists.kictanet.or.ke
20. http://lists.kictanet.or.ke/mailman/listinfo/kictanet
21. mailto:blongwe at gmail.com
22. http://lists.kictanet.or.ke/mailman/options/kictanet/blongwe%40gmail.com
23. mailto:blongwe at gmail.com
24. http://zinjlog.blogspot.com/
25. http://mashilingi.blogspot.com/
26. http://www.mailscanner.info/
27. http://www.eset.com/
28. http://www.mailscanner.info/
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20091015/d12e0da7/attachment.htm>
More information about the KICTANet
mailing list