[kictanet] Day 10/11 of 12- BPO Discussions, Strengths and Weaknesses (Observations from USA and UK); and Trends and Niches
Solomon Mburu
solo.mburu at gmail.com
Mon Jun 15 12:34:05 EAT 2009
Dear All,
I also concur with the previous comments on the negativity brought about by
Kenya's myopic character, and forgive me for using this harsh tome.
Because I'm a Kikuyu, makes me think the other communities are just as
feeble as I can imagine. This is perhaps the problem that makes our unique
policies from seeing the light of day. And the cause for this...
politicians.
I like the approach we have adapted in this discussion forum - dealing with
issues and forgetting the tribal jibes which have poisoned our minds for the
last 46 years.
I hope, as one of us has aptly put it, the media is listening and not be
enslaved with political and character assassinations.
The media, can shape the face of Kenya or destroy it. I hear it orchestrated
the PEV. Just tune into your favourite TV and what you see is images of
poverty, illiteracy, political wars and other social ills that you can think
of. Yet, through Citizen Journalism, there are unique stories of Kenyans who
are doing impact and having a legacy within the local community.
I see a future where Kenyans (whether the youth or old generation) will have
an understanding of dealing with issues than tribes.
Technology can bring us together and destroy those who would rather not
change because they believe in outdated thoughts and ideals.
Now to the issues of Weaknessses and Strengths in the BPO sector.
*Strenghts*
1. The most recognizable strength is there are so many Kenyans who are
into IT and this would be a forum/ platform for flexing their muscles, while
driving Kenyans to economic growth
2. There is a lot of content which needs to be utilized. This means the
BPO will be central in making good use of the local content
3. There is political will in terms of capital, motivation, positive
perception by the political leadership. The State is actively involved in
the various formulation of the BPO (Dr. Ndemo is a case to note in this
regard)
4. Entrepreneurial developement will be achieved with the MTEF (2008 -
2012) and Vision 2030, because it is the BPO is an underlying factor in
national development, state security and health fields etc
*Weaknesses*
1. There is a lack of confidence within the state corporations in
adapting IT (BPO) because of fear of 'losing' touch with the citizens.
Corporations such as the security department (CID, Army, NSIS, Immigration)
would need to get in touch with a person making any application for either
jobs, Certificate of Good Conduct etc), in order to verify the existence of
such an individual
2. Financial institutions have adapted technology, but cautiously. The
great fear is security. For instance, banks will not comunicate with a
customer through internet, phone, especially when discussing financial
status of an account holder. The same is true of hospitals etc.
3. Although we have internet savvy Kenyans, not all understand the spine
behind BPO. Further elaboration is needed on the basics behind the BPO
My commemts!
2009/6/15 Walubengo J <jwalu at yahoo.com>
>
> I agree with Dr. Ndemo et al. One of our greatest weakness is negative
> energy. And the root cause of this negative energy is tribalism. Our East
> African citizens (TZ,UG etc) know that Kenyans identify themselves first as
> being from their tribe, then 2nd as being from their clan and finally as
> being from their country ( the 'Navumulia' kua mkenya mentality).
>
> As noted by others, the sheer capacity of this negative energy will overide
> any marketing dollars that may be poured out there in "Brand Kenya"
> initiatives...There must be conscious and deliberate effort to sell Brand
> Kenya internally. We have to find a way to celebrate our diversity rather
> than exagerate our differences...This to me should have been one of the
> pillars in the Vision 2030 because it wont happen overnite.
>
> walu.
>
>
>
>
>
> --- On Mon, 6/15/09, Catherine Adeya <elizaslider at yahoo.com> wrote:
>
> > From: Catherine Adeya <elizaslider at yahoo.com>
> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions, Strengths
> andWeaknesses (Observations from USA and UK); and Trends and Niches
> > To: jwalu at yahoo.com
> > Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> > Date: Monday, June 15, 2009, 12:35 PM
> > Dakatari, thanks for the
> > elaboration....I hear you! I hope the media is also reading
> > this.
> >
> > Nyaki
> >
> > From:
> > "bitange at jambo.co.ke" <bitange at jambo.co.ke>
> > To: Catherine
> > Adeya <elizaslider at yahoo.com>;
> > kictanet-bounces+bitange=jambo.co.ke at lists.kictanet.or.ke
> > Cc: KICTAnet
> > ICT Policy Discussions
> > <kictanet at lists.kictanet.or.ke>
> > Sent: Monday,
> > June 15, 2009 12:16:12 AM
> > Subject: Re: [kictanet] Day
> > 10/11 of 12- BPO Discussions, Strengths andWeaknesses
> > (Observations from USA and UK); and Trends and Niches
> >
> >
> > Catherine, some barking dogs are causing untold pain to our
> > people. Hate against Kenyans in Tanzania is at its
> > worst. Irrespective who you are, you are refered to as
> > Mungiki who is after grabbing Tanzanian land. Whom do
> > you think created this image for our people?
> >
> > Mungiki is more of any economic crisis in our country but
> > our Media has refused to link the two. We lack
> > analytical depth in our media houses. What you read is
> > petty fitina. When a media house purpots that
> > "Cable lands into financial trouble" do you think
> > such media has the interests of this country at heart?
> > If they did they should have asked the right questions
> > before publishing. I do not think they have a clue how
> > such any article impacts the country negatively.
> >
> > The audience of what is published locally is not only
> > Kenyan people who read it. We must love our country
> > and stop hoping that someone else will change our
> > image. The sad part is that all of what has been
> > read throughout the world are all lies. Some people
> > reading this may never know that it was not true.
> >
> > This what I meant to say that negativity will fail us and
> > we should check every barking dog.
> >
> > Ndemo
> >
> > Sent from my BlackBerry®
> >
> > -----Original Message-----
> > From: Catherine Adeya <elizaslider at yahoo.com>
> >
> > Date: Sun, 14 Jun 2009 07:36:34
> > To: <bitange at jambo.co.ke>
> > Cc: KICTAnet ICT Policy Discussions<kictanet at lists.kictanet.or.ke>
> > Subject: Re: [kictanet] Day 10/11 of 12- BPO Discussions,
> > Strengths and
> > Weaknesses (Observations from USA and
> > UK); and Trends and
> > Niches
> >
> >
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> >
> >
> > This message was sent to: bitange at jambo.co.ke
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> >
> >
> >
> >
> >
> >
> > -----Inline Attachment Follows-----
> >
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--
Solomon Mburu
P.O. Box 19343 - 00202 Nairobi
Cell: (+254-0) 735 431041
Man is a gregarious animal and enjoys agreement as cows will graze all the
same way to the side of a hill!
AND
It is better to die in dignity than in the ignomity of ambiguous generosity!
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